Unable to use Good Sam Club benefits

I tried several times to set up an appointment at San Martin, CA. Camping World to take advantage of my free annual RV Inspection. I made the appointment on line, and was told that somebody from the store would call to set up appointment. Nobody ever called. I even called the store directly, and the front desk operator told me that someone would call to set up an appointment. I called back 3 times that week, and STILL nobody called me back. I gave up and went to another RV service place.

What good is having a Good Sam membership when you can't use the benefits because of lousy customer service?

Janet