Well, imagine my surprise when I received a phone call yesterday from Zach. I hadn't had a chance to reply back to his post but he must have done the leg work and tracked me down. Not only was he extremely personable, but he said everything I needed to hear, including resolving my problem completely and then some. I think I must have just come upon a string of bad luck with regard to my interaction with Good Sam but Zach redeemed them. I feel heard and I feel confident that I can rely on Good Sam now. And the best part was that they were willing to admit they had made a mistake, AND go above and beyond to not just fix it, but also compensate for any extra stress. That was a nice touch.
Thanks Zach and Good Sam. You made my week.
