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RVToadless's avatar
RVToadless
Explorer II
May 06, 2015

What part of I DON'T WANT JUNK MAIL do you NOT Understand?

On my membership, I have requested to be "opted out" of all mailings. I only want my renewal and my magazine (I believe I am getting the magazine online, have to check this).

So..... why does Good Sam feel that it's ok to let Camping World send me a catalog? I consider the Camping World Catalog to be JUNK MAIL.

I'm aware that Good Sam and Camping World are the same company. I'm aware that discounts at Camping World are a "benefit." I do not participate in this "benefit" (discounts) because:

1. I don't buy at Camping World all that much, there isn't one close to where I live.

2. I know that if I "participate" I will get junk mailed. It would be nice if I could get my "discount" without getting junk mailed.

When I called Good Sam Customer Service to complain, the customer service rep said "We don't have a way of knowing you DON'T want a 'benefit'."

Um, yes you did. I specifically requested "opt out" to ANY AND ALL MAILINGS (other than dues renewal) and I was promised that I was opted out. Yet SOMEHOW you "allowed" Camping World to send me a catalog. I do not consider that to be "honoring my request for opt out."

I contacted Camping World and was promised that my name was removed (not just marked "no mail" but actually REMOVED) from their data base. But it's only a matter of time before my name finds it's way back to their database because you will pass it on to them, despite my requests for "OPT OUT."

I do not consider this "resolved." I want Good Sam to implement a process to ensure that when a member says "I want opted out of all mailings" (except magazine and dues renewal) that a member will actually BE opted out, and not get catalogs from Camping World or get mailings on Good Sam Insurance.

I have a computer, if I need something, I will come to the website and check it out. I don't need MAILINGS to remind me of stuff.

I am not willing to "hear" that "you have forwarded my request to someone." I am only willing to "hear" that:

YOU ARE GOING TO IMPLEMENT A PROCESS TO ENSURE CUSTOMERS DON'T GET MAILED WHEN THEY DON'T WANT MAILED.

Ms. J J Dippel
Good Sam Club

27 Replies

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  • Dog_Folks's avatar
    Dog_Folks
    Explorer II
    May 06, 2015
    beemerphile1 wrote:
    Those that mention tossing the junk, or recycling, or fire starters are missing the fact that the OP uses a mail forwarding service. She PAYS a service to forward or dispose of her mail.

    I wouldn't be happy either if I was paying a service to dispose of junk I didn't want or ask to receive.


    I read the OP post three times and did not see where she says she has a forwarding service.

    That said, any decent forwarding service like the one we have, lets us shred junk mail, without charge, and before forwarding. Thus no expense to forward unwanted mail.
  • FLman2's avatar
    FLman2
    Explorer
    May 06, 2015
    I get one or two pieces of mail from Camping World / Good Sam a month, so when I have nothing better to do, I will look at it. Guess it not a big deal for me. Get far more junk from insurance co's. Window makers, etc.
  • Nutinelse2do's avatar
    Nutinelse2do
    Explorer
    May 06, 2015
    I'm with you UsualSuspect. We have been Life Members for 15 plus years, and the only thing we get is sales flyers. A couple of times those flyers have paid off, and have purchased items from CW for less than Amazon.

    How many times a month do people get the Market Place Shopper, grocery store ads, garbage from insurance companies, and people wanting to buy your house?

    I don't think junk mail is something to get your panties in a bunch over. Too many other things in life are far more important.

    Beemerphile1, the OP doesn't have to pay extra to have junk mail put in recycling. They pay monthly, or yearly for the service, and " mail forwarding" is just that. They send you what you want.
  • DownTheAvenue's avatar
    DownTheAvenue
    Explorer
    May 06, 2015
    This is just another example of Good Sam/Camping World's attitude towards their customer. They only see their customer has something they can exploit for money and then discard when the customer has no more money for them. Developing a positive relationship with their customers is something Good Sam/Camping World has no interest in.

    Good Sam equals Good Shame
  • tomkaren13's avatar
    tomkaren13
    Explorer
    May 06, 2015
    Gee I like junk mail. I get exercize going to the mailbox. Can say hello to a nice Mail Lady. Guessing game as to what will be in the mail. Also they are helping pay for the post Office. LOL
  • beemerphile1's avatar
    beemerphile1
    Explorer
    May 06, 2015
    Those that mention tossing the junk, or recycling, or fire starters are missing the fact that the OP uses a mail forwarding service. She PAYS a service to forward or dispose of her mail.

    I wouldn't be happy either if I was paying a service to dispose of junk I didn't want or ask to receive.
  • UsualSuspect's avatar
    UsualSuspect
    Explorer
    May 06, 2015
    I feel left out, GS does not send me any junk mail, just their sale flyers. All I did was uncheck the marketing boxes here, and on the GS web site. Not to tough, unless over the years you used multiple accounts, wish GS would post where the issue was so folks could go look and uncheck them.
  • RV_CONUS's avatar
    RV_CONUS
    Explorer
    May 06, 2015
    No Problem, we handle junk mail like our kids.

    We move and don't leave a forwarding address!:B
  • guidry's avatar
    guidry
    Explorer II
    May 06, 2015
    I usually throw my junk mail away but when it's close to taking the RV out, I'll save a small plastic bag full of junk mail for fire starters. That's the only time I enjoy junk mail!
  • rockhillmanor's avatar
    rockhillmanor
    Explorer II
    May 06, 2015
    Here is WHY GS still piles on the direct mail.

    ""In 2012, the Chief Marketing Officer (CMO) Councilâ„¢ found that

    direct marketing produced $2.05 trillion in sales

    , representing roughly 8.7% of U.S. GDP.
    In 2010, The Guardian conducted a study that found that

    56% of all direct mail is still opened

    .""
    http://www.enlighten.com/2014/11/who-opens-direct-mail-anymore-surprise-plenty-of-people/

    The ONLY way we can make an impact on getting GS to stop this direct mail practice is by a complete boycott.

    I'd bet all it would take is just one month of NO renewals would do it.

    If everyone across the country that had a GS, CW membership expire in let's say in the month of June did NOT renew, that would get their attention.

    It WOULD set off bells and whistles in their profit line enough to make them take notice that we want them to STOP the insane volume of direct mail AND including the fake renewal notices.

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