Forum Discussion

jdog's avatar
jdog
Explorer
Jun 26, 2013

Where is the Beef

I joined Sammy's Club 5 weeks ago and was supposed to get a gift card for joining and a membership card in some kind of membership package. I called to check and was told it takes 3 weeks to get thru the mail and now it has been 5 weeks. What is up with that Good Old Sammy?

7 Replies

  • I finally got everything in the mail. Took a long time! These guys are the leaders in SLOW! Thanks to Good Sam Care Team for your help!
  • Thank you. You count business days, I count days in the week. Mail is delivered on Saturday also. I am very frustrated with how long it takes!
  • Hello jdog,

    It has not been another week. It has been 3 business days since your reqest was made. I have requested another set of membership cards, and have asked to have them expidited to you when they are printed. I have also dropped in the mail the certificate you were to get with your membership. That should also be arriving in the mail soon.

    Wes Robinson
    Marcus' Rapid Response Team
    goodsamcs@goodsamfamily.com
  • I was able to send a PM be adding you to my buddy list. Thank you!
  • I sent the PM to you at the name and address you gave me only to have a note come back saying " The recipient member can not be found". Now what? What address will work?
  • Hello jdog,

    Thank you for your Post. I however will need more information to be able to assist you. Can you please send me a PM with your Name, Address, and phone number so that I can look up your account so that I can assist you.

    Wes Robinson
    Marcus' Rapid Response Team
    goodsamcs@goodsamfamily.com

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