Forum Discussion

Lezm3's avatar
Lezm3
Explorer
Aug 11, 2017

WHY THE HASSLE & RUDENESS

So, we are on the 2nd policy period covering our DP Coach.Obviously, this 2nd policy was significantly more expensove as our coach is obviously older.
Mr.Marcus Lemonis, why is it that the Assurant Representatives we, as your customers, call AND our Repair Facilities call, notoriously curt, rude, and downright indifferent and non-supportive in our time(s) of need?
It happened to us last winter in Florida and now again this summer in Michigan! During the initial 4 year agreement we had no issues as we routinely had CW service. However, we are now faced with mechanical faults outside CW expertise so we have engaged Freightliner.
Mr. Marcus Lemonis, we are tired of hearing our policy number doesn't exist, etc. HELP

2 Replies

  • Hello,

    I am closing this topic due to lack of activity. Thank you for your time and participating. Please feel free to open a new thread on this topic in the future if you wish.

    Thank you,
    Ella
    Good Sam Care Team
  • Lezm3,

    Thank you for contacting Good Sam. Please send a private message with your policy number, year of the coach and model, and your phone number for assistance.

    Thanks,
    Stacy
    Good Sam Care Team

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