Worst service experience ever!
1st time I have used it, needed a tire. So bad that after many hours even the phone rep felt bad and said it was beyond belief. And this was in a metropolitan area! Sam phone was incapable of summo...
Forum Discussion
OK, I am the OP and it's time to put a close to this thread.
I have been in communication with GSRA. I explained my situation and my complaint. They checked into it, details, phone records and such. Surprisingly they came up with this: they had a failure. They failed to provide the service, they failed in darned near every regard. The wheels came off.
But - they owned up to it. No excuses, no back paddling. They own the failure and have convinced me it is not how they do business. Very refreshing!
My bad experience is real and can't be undone. But it is rare when a company belly's-up to say you are right, we screwed up. They have done this.
I am fully satisfied that they are sincere in wanting to provide good service. I and satisfied they want us to have a good customer experience. I appreciate the resolution of this matter and consider it closed.
Comcast, AT&T, are you listening...?
I have been in communication with GSRA. I explained my situation and my complaint. They checked into it, details, phone records and such. Surprisingly they came up with this: they had a failure. They failed to provide the service, they failed in darned near every regard. The wheels came off.
But - they owned up to it. No excuses, no back paddling. They own the failure and have convinced me it is not how they do business. Very refreshing!
My bad experience is real and can't be undone. But it is rare when a company belly's-up to say you are right, we screwed up. They have done this.
I am fully satisfied that they are sincere in wanting to provide good service. I and satisfied they want us to have a good customer experience. I appreciate the resolution of this matter and consider it closed.
Comcast, AT&T, are you listening...?
