I recently renewed our GS Club membership, we are now paid through 2017. Received the new cards in the mail today, and imagine my surprise when my husband is listed with the wrong last name!I called the 800 number to get new, correct cards. The girl I spoke with at first didn't see why I wanted replacement cards since the card I have is good through 2017. When I insisted I wanted cards with my husband's correct name, she said it will be four weeks for replacements. This is unsat. GS Club is for RVers, I don't know where I'll be in four weeks. I see no reason for this to take so long in today's computer age.I would like to have a replacement card in hand within two weeks.

You continue to see incidents posted on here where the call center personnel just "don't care" to service the customers. Then, you'll normally see a response from the "response team" wanting contact information to correct the issue. Be nice if they would just correct the issue with training, follow up and accountability of their personnel. Sad to see, but you see it just about every day. Been a Good Sam member since mid-80's, but might be time to let it go.

MAYBE YOU HAVE THE RIGHT CARD but the wrong husband. Consider the possibility!

Or maybe your husband is carrying on a dual identity?

Two Day would be right. Good companys have good service.

Maybe they can do it fast for $39?

Wrong name on card - four weeks for replacement?

Phil___Stephie
Explorer
Apr 01, 2014
You continue to see incidents posted on here where the call center personnel just "don't care" to service the customers. Then, you'll normally see a response from the "response team" wanting contact information to correct the issue. Be nice if they would just correct the issue with training, follow up and accountability of their personnel. Sad to see, but you see it just about every day. Been a Good Sam member since mid-80's, but might be time to let it go.
darsben
Explorer II
Apr 01, 2014
MAYBE YOU HAVE THE RIGHT CARD but the wrong husband. Consider the possibility!
ScottG
Nomad
Apr 01, 2014
Or maybe your husband is carrying on a dual identity?
shooker99
Explorer
Apr 01, 2014
Two Day would be right. Good companys have good service.
ScottG
Nomad
Apr 01, 2014
Maybe they can do it fast for $39?
Anonymous
Apr 01, 2014
Good Evening! Thank you all for your feedback.

AprilWhine, We would like to apologize that we have failed to meet your needs. If you can send us a private message with your membership # and the correct spelling of your husband's name we will be more than happy to rectify the situation and have new membership cards sent to your home.

Thank you & have a great evening!

Good Sam Club
AprilWhine
Explorer
Apr 01, 2014
GoodSamFamily wrote:
Good Evening! Thank you all for your feedback.

AprilWhine, We would like to apologize that we have failed to meet your needs. If you can send us a private message with your membership # and the correct spelling of your husband's name we will be more than happy to rectify the situation and have new membership cards sent to your home.

Thank you & have a great evening!

Good Sam Club

Thank you, PM sent.
AprilWhine
Explorer
Apr 01, 2014
GoodSamFamily wrote:
Good Morning! Thank you for getting back to us so quickly. I see that cards were requested for you yesterday. That request will be sent over to our card vendor tomorrow for processing. I have asked them to verify that your husband's name is correct before they reissue the cards. The cards should mail out on Thursday. I have asked them to mail your cards first class so you should receive them in 5-7 business after the date of mail. If for some reason you do not receive them please feel free to contact me directly @ xxxxx@campingworld.com.

Have a great day & thank you for being a valued member!

Posted this reply from GS for anyone who may be interested.

edited to remove email address of GS employee
Bucky_Badger
Explorer
Apr 01, 2014
AprilWhine wrote:
GoodSamFamily wrote:
Good Morning! Thank you for getting back to us so quickly. I see that cards were requested for you yesterday. That request will be sent over to our card vendor tomorrow for processing. I have asked them to verify that your husband's name is correct before they reissue the cards. The cards should mail out on Thursday. I have asked them to mail your cards first class so you should receive them in 5-7 business after the date of mail. If for some reason you do not receive them please feel free to contact me directly @ xxxxx@campingworld.com.

Have a great day & thank you for being a valued member!

Posted this reply from GS for anyone who may be interested.

edited to remove email address of GS employee

Keep us posted
AprilWhine
Explorer
Apr 12, 2014
Cards arrived today with correct names.