Forum Discussion

supercub's avatar
supercub
Explorer
May 13, 2017

$200.00 thrown away.

I've noticed that my motor home was not even with the airbags inflated. I did a little research and found out that the ride height needed to be adjusted, even found some good instructions on how to do it. Called Freightliner and got the proper measurements. My back has been giving me problems, so elected to call a mobile mechanic since I'm in a park and away from home. He said he was very familiar and had done several adjustments.
When he showed up, he measured from the top of the wheel wells, I politely said, that was not an accurate place to measure, because the differences of the well heights from left side to right side was different when bags were deflated, and probably the left and right molds used at the factory were probably not exact. He then measured from the ground to bottom of the frame and within a few minutes said he was done, that it was level now. Since I had read the Freightliner instructions, I asked him, even though it's level, how do you know it's at the proper height, told him that the specs called for 10.25 inches on the rear and 10 inches on the front. He hadn't even checked the front at this point. I informed him that the measurements were from the bottom of the frame to the center of the lower strut bolt. He'd never heard that before. He checked that measurement and said it was fine. So I paid him $200.00 which he told me would be the cost when I initially called him. So for about 15 minutes work I paid him $200 and he was on his way. After he left, I crawled under and checked the measurements, they were off. Came in and familiarized myself again with the instructions on how to adjust the valves.......and after about 45 minutes or so, had them all adjusted front and rear well within the +/- 1/4 inch that Freightliner allows.
The mechanic up front said it would be $200, but what gripes me is, he didn't know the proper specs, where to take the measurements, and then had them at the wrong height. Yes, he showed up at my site, so that's worth something I suppose, but taking only 15 minutes, and still charging $200 I thought was a little much. I even asked him if it was "still $200" yes was the answer. Makes me mad when you have someone that is suppose to be knowledgeable (this was a diesel mechanic for RV's) and yet I had to inform him of almost everything on how to do the job, and then still have it done wrong. Oh well, live and learn I guess.
  • When you just don't have the skills to do a job you are at the mercy of the tech and just have to hope for the best.
    From most of the post I have read on here the mobile tech were competent and saved the day in that case you are happy to pay.

    On the other hand when you have the skill and no longer can fix things due to age (me)you can oversee the work even though the mechanic really does not want you to.
    It doesn't take long to figure out if the tech doesn't know the job and you intervene by telling him how to do it or fire him.
  • wa8yxm's avatar
    wa8yxm
    Explorer III
    ( have one Mobile Technian I recommend.. SHE, yes SHE, actually READS INSTRUCTIONS.. I know.. I watched her read 'em.

    Rachel Nordstrum.
  • After pulling in to Sturgis, SD, one of the springs broke on our main awning. The Park manager gave me the name of a mobile tech. I called him and he asked me a few questions about my awning so he could bring out the correct part. He recommended that I replace the other spring as well since he was already going to be out there. He showed up about an hour later and replaced both awning springs in about 30 minutes and charged me $210 total for parts and labor. I was happy that I was fortunate to find a professional tech when I needed one. Unfortunately when you are on the road, you sometimes have to deal with people that call themselves technicians and they expect you to pay for their training.
  • We had the same kind of experience with a broken water/hose fitting to the back of the toilet, in NC. He did come late at night. Didn't have the part went back to his shop, didn't have a hose or fitting, replaced a blown fuse.
    Charged us 200.00 the going rate. Said to mention his name the next day, back up the interstate to a small RV Dealer. Their tech who operates as a Mobil Tech had all kinds of parts in his van. Fixed it ten minutes. They didn't know the other guy nor had any dealings with him. Told us what was wrong with our water pump but all he had in stock was thee discount models, we would have to wait two days. One hundred twenty five dollars.
    Went on to rally and American coach had the part 149.00 installed for free, which I appreciated with bad back.
    Anyway to the chase the Mobil Tech business is very lucrative at 200.00 an hour from time they leave home or shop. So some are getting into it after having limited experience/no experience. You found one. So did we. Nice guy but anyone else would not have charged, however replacing the one fuse and he had done a job and walla 200.00 in his pocket and problems still existed we called him for.
  • I do a lot of this maintenance myself. but in case I get in over my head, I have a very trust worthy facility I can depend upon. MotorTrucks MT.Vernon WA. quick service and perfect every time.

    Ride height valves are a simple adjustment, and there about as many way to do it, as there are manufacturers
  • Over the years, I've learned that if someone starts working on my stuff and I see or hear anything that makes me think they may not know what they are doing, I stop it right then and there. I'd rather they think I'm a $#tch than risk them screwing something up.

    One of the side benefits of this is that I rarely end up paying for a job not done or not done correctly. I cut my loss early and move on.
  • DownTheAvenue wrote:
    Before hiring the man, why did you not ask him how he was going to measure and adjust? If you had done the least amount of interviewing to ascertain his qualifications, you could have avoided inferior service.


    Hindsight is 20/20
    I don't think to often you ask a mechanic how they are going to do a job. You just ask them if they have experience in that area, which I did. Perhaps next time, I need to ask more questions.
  • Before hiring the man, why did you not ask him how he was going to measure and adjust? If you had done the least amount of interviewing to ascertain his qualifications, you could have avoided inferior service.
  • I do hope you left a review of your experience with this RV "Xpurt" here: RV Service Reviews, so others will not have the pleasure of wasting their money on him.
  • As with most things in life,
    If you want it done right,,,,,,
    OR ,,,,,
    Done to suit you,,,,,

    I'll admit surgery and a few other things go outside these parameters but when possible if you can do it yourself, at the very least you have the advantage of knowing who to blame when it fails.