2010 Winnebago 40L. . .from Hell !
We just purchased a new (off showroom) 2010 Winnebago 40L from RV World in Nokomis, Florida. This purchase transferred to us on July 22, 2011. Our shake down (understatement) trip of 3000 miles wa...
Forum Discussion
I agree there should be a longer warranty for the hundreds of thousands we pay for Winnebago products. Why do we have to deal with all the problems during the first 12 months of service. (We northerners only have 6 months of warranty) I have been to Forest City,countless times,after I bought our new coach and have personally witnessed all the problems people have had with their new units and some of the aggravation they have to experience with customer service. I was a plant superintendent in a manufacturing facility and we had stringent "Quality Control" in place during the manufacturing process.
I believe if Winnebago had "Quality Control" in place and were committed to the quality phrase "DIRTFT" (do it right the first time) they would have a lot more satisfied customers and would definitely save money on service work. I have had the opportunity to talk to some of their employees in a non business environment and they stated the "Quality Control" they have has something to be desired. What they basically said that if there is a problem on the line that problem is ignored and they think it will be fixed at another work station. Winnebago should accept "Zero Defects" as a slogan for their manufacturing process and from their suppliers as well.
Quality starts with Bob Olsen and works its way down. Maybe that's why he didn't receive your letter but instead it went to customer service. Bob is probably to busy to talk to his customers and that is a "big mistake"
Its been stated on this thread that we have come to accept all the intiall problems we experience with new motorhomes. What is wrong with this thinking!!!!
I believe if Winnebago had "Quality Control" in place and were committed to the quality phrase "DIRTFT" (do it right the first time) they would have a lot more satisfied customers and would definitely save money on service work. I have had the opportunity to talk to some of their employees in a non business environment and they stated the "Quality Control" they have has something to be desired. What they basically said that if there is a problem on the line that problem is ignored and they think it will be fixed at another work station. Winnebago should accept "Zero Defects" as a slogan for their manufacturing process and from their suppliers as well.
Quality starts with Bob Olsen and works its way down. Maybe that's why he didn't receive your letter but instead it went to customer service. Bob is probably to busy to talk to his customers and that is a "big mistake"
Its been stated on this thread that we have come to accept all the intiall problems we experience with new motorhomes. What is wrong with this thinking!!!!
