Forum Discussion

mc_cc's avatar
mc_cc
Explorer
Feb 16, 2019

Attention to detail is the exception and not the rule!

Are there any RV service shops that provide just a little bit of attention to detail? I took it in for two optional/ add on things. I went to pick it up and discovered that the service technicians broke the screen door latch and permanently scratched the LED screen on my large TV. Believe it or not, this was not Camping World, but it was a large RV dealership that pride themselves in a “warranty forever” program. Unfortunately for me, I’ve just learned that this is the norm with RV service work and not the exception.

11 Replies

  • You need to provide more details.
    1. What were the 2 items that were installed?
    2. Did the work involve your TV or any area close to your TV?
    3. When did you find the TV damage. At pick up or days/weeks after?

    Did they not offer to compensate you at all especially the screen door latch? The screen door latch probably just broke. That is a small cost item that any Service center would fix for free regardless of who broke it. Doug

    PS, it is NOT the norm. That is a dumb statement. There are hundreds of thousands of RV's worked on every month in the USA and very few sustain damage. Just because it happened to you does not make it the norm.