Camping World Steel Tire Stems Installation-2013 Solera 24S
For Your Info,
A few months ago, I made a call to Camping World Kissimmee, Florida concerning subject before I took my first trip in my new RV. I had read on a Forrest River Blog that their were some problems with the fiber glass stems on the tires leaking and I did not want any “TIRE PROBLEMS” with my new RV tires on my trip out West to Arizona, New Mexico, Texas, etc. I called Eric (weekend service advisor) and he set me up with an appointment at Kissimmee Camping World the next day-Monday to have some Stainless Steel stems installed-Stated that would cover any tire pressure problems on my RV and I would not have any leaks, etc. I had the stainless steel stems installed and ask everyone at Camping World if this was the way to go since they were the experts and all stated that I would not have any problems at all.
As I left that week on my trip a few days later, I noticed my tires on my stay at El Paso looking a little low. The next day, I tried at Ft. Bliss and stopped at a Petro gas station to add some air to “No Avail.” I became very worried that I would lose a tire or have an accident with a questionable tire situation. I was very “Lucky” that just outside El Paso at Anthony, Texas I saw a Camping World sign and pulled in to have them check on my problem. There I met two service advisors who were very “Busy” due to their volume of work and shortage of personnel who were out sick, etc. Mr. Ernesto Carbajal (and another Service Advisor) looked at my tires and advised me to not go any further since they believed I had already done some damage to a tire on the left rear inner. They could not get me in to service my RV till the next day. I was really at a dilemma as to what to do so I asked them to call Camping World Kissimmee and talk directly to Mr. John Wood the service manager. After a few calls to Kissimmee, Mr. Carbajal and Mr. Wood agreed to service my tires the next day and the warranty on the stainless steel installation would cover any damages and included a one night stay at a RV park in the rear of the service center. The next day while the RV was in for service, one of my tires (left rear inner) was found damaged beyond repair and had to be replaced. All tires were serviced and I left on to Tucson that day feeling a little better about my situation.
After a one week stay, I continued my trip to Kirtland AFB, NM on business in the RV from Tucson. While on the trip I noticed my right rear inner looked low. I was pretty frustrated that the fix at Anthony Texas did not seem to have worked. So I gave Mr. John Wood (Kissimmee Camping World) a call via cell and we chatted at my dilemma. He agreed for me to get the tire fixed at a gas station since I was 200 miles out from Amarillo, Texas and their were no Camping World Stores in the immediate area. I elected to drop my spare tire at the next “Loves Truck Stop” and place it on the right inner side to continue.
Needless to say, I am not sure where I stand on all these tire issues since my installation of the Stainless Steel stems by Camping World, but all I know is that they are “Not Working” as advertise by all Camping World service advisors.
Several kudos’ go out to Mr. Wood for living up to Camping Worlds Warranty and for Mr. Carbajal for stopping me on my trip through Anthony Texas, otherwise, I might not be here and if I were, I am sure lawyers would be involved. It would have been “Very Messy!”
For Mr. Wood, When may I have an appointment to take care of and finalize these tire stems issues? Let’s get together and talk via my home phone.
PS: Even though I hate “Tire Problems-Thanks for standing up to your Camping World Warranty.” I guarantee we will be doing business again in the future.
:)
A few months ago, I made a call to Camping World Kissimmee, Florida concerning subject before I took my first trip in my new RV. I had read on a Forrest River Blog that their were some problems with the fiber glass stems on the tires leaking and I did not want any “TIRE PROBLEMS” with my new RV tires on my trip out West to Arizona, New Mexico, Texas, etc. I called Eric (weekend service advisor) and he set me up with an appointment at Kissimmee Camping World the next day-Monday to have some Stainless Steel stems installed-Stated that would cover any tire pressure problems on my RV and I would not have any leaks, etc. I had the stainless steel stems installed and ask everyone at Camping World if this was the way to go since they were the experts and all stated that I would not have any problems at all.
As I left that week on my trip a few days later, I noticed my tires on my stay at El Paso looking a little low. The next day, I tried at Ft. Bliss and stopped at a Petro gas station to add some air to “No Avail.” I became very worried that I would lose a tire or have an accident with a questionable tire situation. I was very “Lucky” that just outside El Paso at Anthony, Texas I saw a Camping World sign and pulled in to have them check on my problem. There I met two service advisors who were very “Busy” due to their volume of work and shortage of personnel who were out sick, etc. Mr. Ernesto Carbajal (and another Service Advisor) looked at my tires and advised me to not go any further since they believed I had already done some damage to a tire on the left rear inner. They could not get me in to service my RV till the next day. I was really at a dilemma as to what to do so I asked them to call Camping World Kissimmee and talk directly to Mr. John Wood the service manager. After a few calls to Kissimmee, Mr. Carbajal and Mr. Wood agreed to service my tires the next day and the warranty on the stainless steel installation would cover any damages and included a one night stay at a RV park in the rear of the service center. The next day while the RV was in for service, one of my tires (left rear inner) was found damaged beyond repair and had to be replaced. All tires were serviced and I left on to Tucson that day feeling a little better about my situation.
After a one week stay, I continued my trip to Kirtland AFB, NM on business in the RV from Tucson. While on the trip I noticed my right rear inner looked low. I was pretty frustrated that the fix at Anthony Texas did not seem to have worked. So I gave Mr. John Wood (Kissimmee Camping World) a call via cell and we chatted at my dilemma. He agreed for me to get the tire fixed at a gas station since I was 200 miles out from Amarillo, Texas and their were no Camping World Stores in the immediate area. I elected to drop my spare tire at the next “Loves Truck Stop” and place it on the right inner side to continue.
Needless to say, I am not sure where I stand on all these tire issues since my installation of the Stainless Steel stems by Camping World, but all I know is that they are “Not Working” as advertise by all Camping World service advisors.
Several kudos’ go out to Mr. Wood for living up to Camping Worlds Warranty and for Mr. Carbajal for stopping me on my trip through Anthony Texas, otherwise, I might not be here and if I were, I am sure lawyers would be involved. It would have been “Very Messy!”
For Mr. Wood, When may I have an appointment to take care of and finalize these tire stems issues? Let’s get together and talk via my home phone.
PS: Even though I hate “Tire Problems-Thanks for standing up to your Camping World Warranty.” I guarantee we will be doing business again in the future.
:)
