Customer service lacking
I am attaching all of my actual notes from discussions that I have had with Winnebago in regard to a new 2017 Winnebago Sightseer 33c. I believe that I stay within the forum rules with this because t...
Forum Discussion
dougrainer wrote:Ralph Cramden wrote:dixon20 wrote:
parts availability is often dependent upon supplier and production constraints.
Allow me to translate......While we do have sufficient numbers of the parts in question to maintain production, under no circumstances will we send your dealer those and jeopardize production. You can wait, we already have your money.
You think that is a BAD decision? To STOP a million dollar a day production to ship a production part? Get real. Yes, they may not have the part in Stock. In some cases that part is NOT a common failed part and they order as needed. While it may not seem right, stopping millions of dollars in production is NOT going to happen. Has nothing to do with an attitude of we have your money and you can pound sand. Doug
It is a BAD decision not having a supply on hand of common parts for warranty service. Especially if you have the experience of waiting without the use of your rig for weeks at a time. It's well known the industry could give a **** less about past or repeat customers. Take a new truck in to Ford and see how long it takes for a coin in repair. If they don't have the part 99% of the time they'll have it the next day.
