DeMartini Sales-Service-Grass Valley, CA
Some of you may have had a pleasant experience with the sales department, but you will find far less in service. We have been going to the service department for close to 10 years. The past two visits were far less than satisfactory. There is a new service manager, less than satisfactory style. Add to that... Service techs leave foot prints, grease finger prints inside our coach. The techs do the assigned job but don't put all the nuts and bolts back in or in tightly. I have to check everything.
This time they told me they had done certain work, I checked, it had not been done but I was charged for it. No offer to do anything other than offer excuses why. Picked up the coach a couple days ago, and this morning oil leaking from the generator!! We are at Sacramento Truck having engine check light looked at, and now I will have to pay them to fix whatever DeMartini service did or did not do to the gen. Fortunately I have not run the gen so no damage. I will not go back to DeMartini and am going to ask for the credit for servicing the gen ($149).
This time they told me they had done certain work, I checked, it had not been done but I was charged for it. No offer to do anything other than offer excuses why. Picked up the coach a couple days ago, and this morning oil leaking from the generator!! We are at Sacramento Truck having engine check light looked at, and now I will have to pay them to fix whatever DeMartini service did or did not do to the gen. Fortunately I have not run the gen so no damage. I will not go back to DeMartini and am going to ask for the credit for servicing the gen ($149).
