In a Roadtrek with a built in macerator don't put ice down into the black tank unless it is a very hot day and you are sure that all of the ice will melt before you dump through the macerator. If you do, you will destroy the macerator blade and impeller.
Are you sure that the macerator is working - put some water into the grey tank and dump that to be sure the macerator is working. The black tank is off from the drain in the toilet and this is why a flex wand is needed for the Roadtrek 190 if going to flush the tank with a wand. There is the emergency clean out plug next to the macerator under the van. If something is clogging the macerator line, this can be opened - and it will let everything out - right down below so stay clear and expect a big clean up job when you are done. It comes out with the opening of each dump handle - black first, then grey.
Through the macerator there is NO discharge through gravity.
Put several gallons of water down each tank - as suggested above, and dump. Don't take any chances going into the winter that there might be a lot of water in either the black or grey tanks.
Usually when a dealer service has to empty your black or grey tank to do a job they are going to charge you for it. you could call them to check - but if they did you would have been told about it when you saw it on the bill. Unless they did this as part of the install to make sure the hose held firm. Call them and see.