Our new 2013 Encounter 37TZ seems to have steps with a mind of their own. They go in and out while we drive down the road. I took it to the dealer and they replaced the controller for the steps. Al...
I replaced my magnet. Found one in a security alarm that fit in the door way better. Had to reseat the switch as well. You may have to get new double face tape. If checking/adjusting the magnet does not solve the issue, trace the wires and check the wall switch, wiring and motor. Be careful to not to get your fingers in the steps. You could break or lose one if if they close in your hand.