Our new 2013 Encounter 37TZ seems to have steps with a mind of their own. They go in and out while we drive down the road. I took it to the dealer and they replaced the controller for the steps. Al...
Also, check the ground. Mine would act erratically and I checked the ground wire and found it was mounted to the back of the step box whick I don't even think is steel. I think it's aluminum. I moved it to the frame and it worked perfectly since.