Also bought mine directly from the factory.
Originally I bought the wireless version but had trouble getting it to work. They quickly swapped it for the regular wired version and Customer Service helped me get it up and running in 10 min.
I love the SilverLeaf Monitor and built a carputer to run the Monitor along with a DeLorme GPS Navigator and a Hauppauge adapter, to replace the Rear & Side Camera monitors. We use Verizon 4G to access the Internet and it all runs on one PC. We were watching approaching Thunder Storms as we drove across the middle of Wyoming.
I ran out of screen space on the 19" monitor, so I added a second screen. Now the co-pilot runs the keyboard and I get to turn the steering wheel and push on the pedals. Life is Good!
Details? Build List? PM me.