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Covfam's avatar
Covfam
Explorer
Sep 28, 2014

experience with Nexus Viper 29v

My wife And I purchased a Nexus Viper 29v in January 2014, with pick up in late April. We have owned 2 motorhomes and 2 trailers in the past.

Overall, our before and during sales experience with Nexus was good, but our after sales experience has been less than perfect. Initially during our first use at pick up, all 3 slides leaked a lot. Nexus worked on it at the time and said it was fixed before we left. Unfortunately, after our arrival home, several days later, it rained and 2 slides continued to leak a lot and 1 leaked slightly. We contacted Nexus, and they directed us to a local RV service dealership closer to our house who fixed the leaks. By this time, some of the wooden trim on the driver's side slide popped free and had to be fixed. Now, some of the edge trim on the dinette has popped free, and the wall near the entry way has bubbled up. Additionally, one of the lights that was not working at pick up (and was fixed by Nexus) continues to not work correctly. The shower leaks and will need to be fixed. The refrigerator sometimes forgets to run off LP.

While we are intimately aware that any RV is an open wallet, we have had more issues in less than a year with this Nexus than we have had with our previous 4 units combined in past 6.5 years. Additionally, we have been underwhelmed with the after sales follow up on any of these issues. Any contact with Nexus since the pick up of our unit has been brief and initiated by us. Truly, we don't want them in our back pocket, but a quick phone call or email to inquire if the warrantee work was successful would have been nice.

6 Replies

  • tpi wrote:
    ron.dittmer wrote:
    Good to know this so I don't "blindly" recommend the company.

    Regarding slide outs in general, I don't like the idea of having a massive hole in the wall (3 holes in your case), counting on gaskets and awnings to hold back the water, wind, poor temperatures, bugs & dirt. Something inside me says it just isn't right. But I do think differently about it than most of you.


    I know as single RVer I have much less space requirement than most of members here. No slides and happy. Slides can be very nice and open up the room for those who need them.

    Complexity increases risk of problems though, especially in product that has reputation of marginal production quality. Slides, holes in roof, number of windows-anything that can be left out will help ease maintenance and repair requirements. This isn't aimed at OP, but newbies looking to buy. Can you live without one or two of the slides? No flimsy skylight? Some options are almost a guaranteed source of problems long term. As former auto exec said at one time: Parts left out cost nothing and are not around to break later.
    I agree, the lesser the holes the better. Like you say, a skylight is potential for trouble with age. "Moving Walls" is so much more of a concern. Anything that relies on gaskets or caulk to keep out the elements introduces some level of risk, especially as the rig gets old.

    Though we have no troubles at all, if I could wave a magic wand, I would delete our roof-top Winegard antenna and go from two roof-top vents to just the one in the bathroom to have less holes & caulk on the roof. The antenna is totally useless to us, and the fan is redundant.
  • ron.dittmer wrote:
    Good to know this so I don't "blindly" recommend the company.

    Regarding slide outs in general, I don't like the idea of having a massive hole in the wall (3 holes in your case), counting on gaskets and awnings to hold back the water, wind, poor temperatures, bugs & dirt. Something inside me says it just isn't right. But I do think differently about it than most of you.


    I know as single RVer I have much less space requirement than most of members here. No slides and happy. Slides can be very nice and open up the room for those who need them.

    Complexity increases risk of problems though, especially in product that has reputation of marginal production quality. Slides, holes in roof, number of windows-anything that can be left out will help ease maintenance and repair requirements. This isn't aimed at OP, but newbies looking to buy. Can you live without one or two of the slides? No flimsy skylight? Some options are almost a guaranteed source of problems long term. As former auto exec said at one time: Parts left out cost nothing and are not around to break later.
  • Good to know this so I don't "blindly" recommend the company.

    Regarding slide outs in general, I don't like the idea of having a massive hole in the wall (3 holes in your case), counting on gaskets and awnings to hold back the water, wind, poor temperatures, bugs & dirt. Something inside me says it just isn't right. But I do think differently about it than most of you.
  • GENECOP wrote:
    Disapointing to hear this, Thought Nexus was trying to do it right....


    Thats what we thought.
  • Disapointing to hear this, Thought Nexus was trying to do it right....