experience with Nexus Viper 29v
My wife And I purchased a Nexus Viper 29v in January 2014, with pick up in late April. We have owned 2 motorhomes and 2 trailers in the past.
Overall, our before and during sales experience with Nexus was good, but our after sales experience has been less than perfect. Initially during our first use at pick up, all 3 slides leaked a lot. Nexus worked on it at the time and said it was fixed before we left. Unfortunately, after our arrival home, several days later, it rained and 2 slides continued to leak a lot and 1 leaked slightly. We contacted Nexus, and they directed us to a local RV service dealership closer to our house who fixed the leaks. By this time, some of the wooden trim on the driver's side slide popped free and had to be fixed. Now, some of the edge trim on the dinette has popped free, and the wall near the entry way has bubbled up. Additionally, one of the lights that was not working at pick up (and was fixed by Nexus) continues to not work correctly. The shower leaks and will need to be fixed. The refrigerator sometimes forgets to run off LP.
While we are intimately aware that any RV is an open wallet, we have had more issues in less than a year with this Nexus than we have had with our previous 4 units combined in past 6.5 years. Additionally, we have been underwhelmed with the after sales follow up on any of these issues. Any contact with Nexus since the pick up of our unit has been brief and initiated by us. Truly, we don't want them in our back pocket, but a quick phone call or email to inquire if the warrantee work was successful would have been nice.
Overall, our before and during sales experience with Nexus was good, but our after sales experience has been less than perfect. Initially during our first use at pick up, all 3 slides leaked a lot. Nexus worked on it at the time and said it was fixed before we left. Unfortunately, after our arrival home, several days later, it rained and 2 slides continued to leak a lot and 1 leaked slightly. We contacted Nexus, and they directed us to a local RV service dealership closer to our house who fixed the leaks. By this time, some of the wooden trim on the driver's side slide popped free and had to be fixed. Now, some of the edge trim on the dinette has popped free, and the wall near the entry way has bubbled up. Additionally, one of the lights that was not working at pick up (and was fixed by Nexus) continues to not work correctly. The shower leaks and will need to be fixed. The refrigerator sometimes forgets to run off LP.
While we are intimately aware that any RV is an open wallet, we have had more issues in less than a year with this Nexus than we have had with our previous 4 units combined in past 6.5 years. Additionally, we have been underwhelmed with the after sales follow up on any of these issues. Any contact with Nexus since the pick up of our unit has been brief and initiated by us. Truly, we don't want them in our back pocket, but a quick phone call or email to inquire if the warrantee work was successful would have been nice.
