Fantastic Fan Parts

I found fantastic fan to be one of the best companies ever to deal with. Motor in my fantastic fan went out called them and they sent me a new one for free. I was impressed to say the least. I was ready to pay and they said no charge.

I called Atwood this morning and talked to a lady in the Fantastic Fan dept.
I told her I needed the 3 position speed switch for my fan and she knew exactly what I was talking about. She responded with. "all I need is a name and address and I'll drop it in the mail". No charge for mailing or the part.

Looks like they are still living up to their reputation as a first rate company. It was so nice to be able to talk to somebody who knows exactly what you want without a big song and dance and a long explanation. I would have considered the service excellent even if I'd had to pay for the part.

Add us to the list of happy Fantastic Vent customers. Called and told them the problem and not only did they send the replacement motor, but the "arm" as well. The lady told me the arm sometimes gets bent when the motor goes out. Great to know customer service isn't totally dead.

Same result as Berner2. Talked to the nice and knowledgeable lady and parts arrived in the mail here in Canada at no charge.

Good fans, good service...what's not to like!

It's a (sadly) rare pleasure to deal with a company that provides a quality product, then stands behind it when things do go wrong.

they replaced my broken lid, of all things,free of charge it is a fantastic company!

Add us to the list of happy customers - just a great bunch of folks to work with.