Fire Hazard Appliance Recalls UPDATED NORCOLD INFO 11-20-2010

Bullhead Bob wrote:
Had our NORCOLD re-call work completed in Bullhead city..no problems
with the fridge.. except.. while camp hosting this summer in the Prescott Area... ( Cooler than bullhead city) noticed the Fridge is
not freezing the ice cream as firm as it used to and the cooling fan seems to be running (Starting and stoping)excessivly.
These things may or may not be related to the norcold fix.
But everything worked fine before the repairs were made.
The fridge is 12 yr's old so maybe we have just worn it out.

Have you ever thought that maybe the 120 degrees at Bullhead might have had something to do with the frig not getting as cold as usual. I was there for a week last week and it was so hot I don't think I want to go back in the summer time again. Drove to Vegas and it was almost as bad 110 degrees.
The recall shouldn't have nothing to do with the cooling. I had it done a year ago and it has worked the same as before. But at Davis Dam the ice cream would probably not get hard or frozen as it would in cooler areas of the country.

Had our NORCOLD re-call work completed in Bullhead city..no problems
with the fridge.. except.. while camp hosting this summer in the Prescott Area... ( Cooler than bullhead city) noticed the Fridge is
not freezing the ice cream as firm as it used to and the cooling fan seems to be running (Starting and stoping)excessivly.
These things may or may not be related to the norcold fix.
But everything worked fine before the repairs were made.
The fridge is 12 yr's old so maybe we have just worn it out.

I have had the recall done. My experience was not too good. They changed out the "Cooling Unit", which covered their liability. The following season it would not operate on A/C voltage. I called and they told me the 12 months had expired and they would not fix it. The dealer told me the same thing. The unit was used about 18 Hours after the recall was completed. Prior to the recall it had worked fine every time I used it. I am very disappointed with this and would never own another NORCOLD product, or recommend one either!

Technician showed up at my motorhome Tues evening. Took about an hour to fix it, had to pull the refrig. Said they don't have to do it to Dometic but do to Norcold. Put new insulation on exhaust tube and limit switch near propane ignition area. Has a breaker button on it that must be reset if the refrig under propane operation gets to hot. So it is fixed. "On the road again" with cold beer, potato salad, baked beans, medium rare steaks, and fresh cold watermellon. Life is grand!

Updated comment on the Samsung microwave recall. Samsung no longer has the parts available to repair the microwave. Instead they send a check for $200 so the owners can replace the microwave.

Just a comment on the Samsung microwave recall. The number listed (1-800-932-3837) has been disconnected. I called 1-800-726-7864 and was able to get a service order so that soon (hopefully) my microwave will be fixed.

Never had any problem with the recall and they did send me the 50 dollars for gasoline for having the Recall done.
If the place you took the motorhome is not approved to do Norcold repairs, find one that is. Norcold is the only company that pays 100% of the bill according to the RV dealer that done the work on mine.

Norcold and I have been going around in circles on this one. They sent me a card and letter to contact them which I did. I left a message and they didn't call me back. They sent me a card and a letter to contact them which I did. They told me to contact an RV Dealer in my area, which I did. Norcold then sent me another card and letter to contact them, which I did. The RV Dealer informed me that they didn't do the recall repair and referred me to another repair facility. I called them and they told me they would fix my refrig once I gave them all the information, which I did. Then the repair facility called me back and said they couldn't get the parts or approval from Norcold because they weren't an approved Norcold repair facility even though they had been doing recall repairs for Dometic. I called Norcold and was told the problem would be resolved. So far, no resolution.

It has now been over 3 months since I contacted the repair facility. I received a card from Norcold stating that if I got the recall work done they would send me a $50 gas card.

When I took my motorhome to Michigan last year the refrigerator quit working. The freezer would freeze but the refrig stayed warm. I called a repair facility that charged me $180.00 to look at the refrig. Their conclusion was that I needed a new refrig and that I would have to take it to the dealer to remove the old one and put a new one in at a cost of $3,400.00. We chose to freeze gallon jugs of water and then put them in the "ice box" to keep it cold. Worked.

I have a full hook up for the motorhome in my yard. When I plugged it in I heard a hissing noise and noticed smoke coming from the access door on the refrig. I unplugged the electricity and removed the access door. The wires to one of the "heater tubes" that slide in next to the propane vent pipe were smoking. I removed the insulation and pulled the heater tubes (2) out. One was fried. I went on line to the Norcold website and ordered two new heater tubes at a cost of approx. $90.00. I replaced both of the heater tubes in my refrig and reinstalled the insulation.

The refrigerator works fine. One of the things I noticed while doing the repair was that rust forms in the area of the insulation. I sanded most of it off and repainted it with high heat paint like used on a charcoal grill.

From what I understand the recall involves the installation of a heat sensor switch. Good luck on getting it done.

I just received the June 2010 MH magazine and found out my new (to me) rig has a Norcold in the recall. Just called in to have the part ordered and they will install next week.
By calling Norcold and then the dealer I get a $50 gas card for my troubles.

ticat900

Do you have any photos of your installation? If you do I would appreciate viewing the installation.

J. J. Griego