We switched to Coach Net some years ago when we felt we were not receiving satisfactory service from Good Sam. What attracted us to Coach Net was a seminar presented by Coach Net at the FMCA convention. We have a motorhome and Coach Net does not use the closest tow service provider but rather the closest service provider that routinely tows motorhomes. We generally receive a follow-up phone call or email checking on the service we received. The price seems to stay the same and we have really used them this past year!