Update!
I attempted to update the software for a second time and this time it worked like a charm. First it asked me to register then recognized that there were updates available both base code and maps. These updates were a huge improvement. I now have a spell button in the Campground listing and a List button when entering a City and Henderson, town of, NY is listed. Why Rand tech support didn't suggest that an update would fix my issue or even ask what version I was on I don't know. Neither the email response nor the live person indicated that might be the case. At any rate I wanted to repost to let others know. It does have some nice features I will say, verbal speed warnings, Lets you choose between 2 different routes when it calculates and the ability to plan a route on the Good Sam website and download that trip plan to the GPS.
I believe GPS units are like cars some love Fords and Some love GM. To each his own.