Forum Discussion
sailor_lou
Nov 11, 2013Explorer
drusher, good info thanks.
dougrainer, I appreciate all the assistance you provide on this forum, but agree that any manufacturer that will only assist an "Authorized Service Tech" and not the retail customer does stink. This is not to say their people are not knowledgeable because obviously they have been to you, but their corporate policy to not assist the customer is flawed. The bottom line is they would rather have you replace an overprice board that was built with low quality components and poor solder joints than have it repaired. After all, they know a shop or service tech such as yourself will not spent the time to replace a component when a total board replacement is faster and more efficient. Granted, some of this is beyond what the average RV owner will attempt, but there are also many of us out here that do repair our own equipment and the lack of technical information (esp. schematics) makes that extremely difficult. I am a retired Instrument & Controls Design Engineer with 30+ years of experience and like you, I am pretty confident in my abilities to fix anything installed on a MOHO.
My recent experiences with Equalizer Systems (RV levelers) and CAT have shown there are successful companies out there willing to help their customers with technical assistance and for the prices we pay for some of this stuff, that assistance is expected.
Lou
05 Travel Supreme Envoy
dougrainer, I appreciate all the assistance you provide on this forum, but agree that any manufacturer that will only assist an "Authorized Service Tech" and not the retail customer does stink. This is not to say their people are not knowledgeable because obviously they have been to you, but their corporate policy to not assist the customer is flawed. The bottom line is they would rather have you replace an overprice board that was built with low quality components and poor solder joints than have it repaired. After all, they know a shop or service tech such as yourself will not spent the time to replace a component when a total board replacement is faster and more efficient. Granted, some of this is beyond what the average RV owner will attempt, but there are also many of us out here that do repair our own equipment and the lack of technical information (esp. schematics) makes that extremely difficult. I am a retired Instrument & Controls Design Engineer with 30+ years of experience and like you, I am pretty confident in my abilities to fix anything installed on a MOHO.
My recent experiences with Equalizer Systems (RV levelers) and CAT have shown there are successful companies out there willing to help their customers with technical assistance and for the prices we pay for some of this stuff, that assistance is expected.
Lou
05 Travel Supreme Envoy
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