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mikestock's avatar
mikestock
Explorer
Nov 15, 2020

HWH customer service phone number is a joke

I just made the trip to Moscow, Iowa two weeks ago and got my failing Atwood levelers replaced by HWH hydraulic system.

After the demo given me by the installing technician I asked if it was possible to readjust the home level position if it should be needed later. He said that it was covered in the instruction manual they gave me.

As it turned out I wanted to make a small adjustment to the home position because our bathroom door was not plumb and I preferred to readjust it, based on the vertical position of the door. I looked through the book over and over but could find no answer. I thought, no problem, I'll just call the customer support number they gave me and get a quick answer. The lady who answered said they would need to call me back. She didn't ask me what the problem was. I asked if she knew about how long it would be, so I would know whether to hang around my rv storage lot and wait or come back later. She said they would put me on the list and it would be about two weeks.

The last thing I was told after my customer instruction session was that I could always get help Mon/Fri via the customer service number they provided. I joked that if I needed them it would definitely not be Mon/Fri.

Little did I know that the customer service number was a joke, period.

23 Replies

  • phays wrote:
    I've downloaded a troubleshooting guide for mine and have used it several times. I do know that at times they can take awhile to call you back.

    I only wanted to change the level setting slightly but it is not that big a deal. With the level system I had before (which I don't want back) all I had to do was manually find the level spot and then push a series of buttons to lock it in. I was looking for something like this but it appears that what I want to do is more involved, so I'll live with it, as is, before I start turning screws down below.

    phays wrote:
    I've also been to Moscow several times


    Not something I wanted to hear @ 1550 miles per round trip.
  • I guess this must have been one of those times. I wasn't upset that I didn't get an answer right away. It wasn't a critical issue. I was upset that, after they assured me, on my way out the door, that help was just a phone call away, the wait time would be two weeks, regardless of the reason for the call. I didn't bother to request a call back.
  • I've always found HWH to be responsive to my needs. I've also been to Moscow several times and found their service excellent. You can go online to HWH and download manuals for your system. I've downloaded a troubleshooting guide for mine and have used it several times. I do know that at times they can take awhile to call you back.