HwH is getting Ridiculous

JoeH wrote:
I too have read many of Doug's responses and appreciate his knowledge and the accurate "to the point" responses

Well, all I can say is the you and I see Doug's participation here differently. I see his posts as unfairly critical of owners who may very well be quite capable of dealing with their RV maintenance issues, if they could just get a little support from the relevant systems manufacturers, who in many cases, fail in that regard.

And, his comparison with the automotive industry, "call Ford or GM to try to get help", is lame beyond description. It's apples-to-oranges on steroids. So, there's that.

way2roll wrote:
Your grim narrative is not the experience I've had owning several types of RV's in different states dealing with different dealers. I think Doug is spot on. Most times it's all about how you approach things.

Well, that's fine, you're entitled to your opinion.

But where ole "Doug's" concerned, I stand by what I said - every time he posts, I keep seeing him trying to blame owners for the problems they come here asking for help with, and I don't appreciate that kind of attitude. It's not helpful, no matter how much "experience" he brings to the table.

Racklefratz wrote:

dougrainer wrote:
YOU CALL GM OR FORD AND ATTEMPT TO DIAGNOSIS YOUR VEHICLE OVER THE PHONE AND GET PARTS. REPORT BACK. HWH IS NOT IN THE BUSINESS TO TELL RETAIL CUSTOMERS HOW TO FIX AND TO SELL PARTS. THEY DO THAT AS A CONVIENANCE. PEOPLE LIKE YOU MAKE PROFESSIONALS LIKE ME HAVE TO WAIT FOR PHONE TIME. Doug

"professionals like you...right" Little hubris going on, do we?

I don't know you, and I have no way to know if you're capable of dealing with HWH jack system problems, so there's that. What I DO know is that there's no one I can call in my area I can trust to do knowledgeable repairs on my HWH RV system.

"Take it to a dealer", you might say. Sure - and be ready for them to park it out on the "Back 40" for 3 months, then put their minimum-wage teen-age wonder with his power driver on it, and then, STILL, screw it up. Not happening.

I don't call "GM or Ford" for service issues because AUTOMOTIVE dealers are EXPECTED and REQUIRED by manufacturers to take care of problems. Comparing the automobile industry to the RV industry is apples to oranges, and YOU KNOW THAT. Once an RV leaves the factory, it's on it's own, maintenance-wise - FACT.

Your attempts to paint RV owners as clueless and helpless are less than helpful. Many of us know a lot more about our own RVs than dealers do, and trying to get any technical or service help from dealers with most of the systems in our RVs often end up a frustrating, time-consuming, and expensive dry hole.

In many instances, our only recourse with service-related issues IS to directly contact the manufacturers, and YOU know that. It's a totally different ballgame from the automotive situation.

Lastly, I've been here long enough to have seen many of your posts. I'm not sure what you think you're accomplishing here, but my impression is that your objective is to denigrate RV owners. You can guess what I think of that attitude.

I too have read many of Doug's responses and appreciate his knowledge and the accurate "to the point" responses, unlike many of the misleading guesses from novices that seem to pop up in response to people's serious questions when trying to solve a problem.

I agree that the current HWH business process/consumer support is broken. I carry a 6ft 2x4 to assist my one jack as I've been waiting for replacement springs for a long time.

Racklefratz wrote:

dougrainer wrote:
YOU CALL GM OR FORD AND ATTEMPT TO DIAGNOSIS YOUR VEHICLE OVER THE PHONE AND GET PARTS. REPORT BACK. HWH IS NOT IN THE BUSINESS TO TELL RETAIL CUSTOMERS HOW TO FIX AND TO SELL PARTS. THEY DO THAT AS A CONVIENANCE. PEOPLE LIKE YOU MAKE PROFESSIONALS LIKE ME HAVE TO WAIT FOR PHONE TIME. Doug

"professionals like you...right" Little hubris going on, do we?

I don't know you, and I have no way to know if you're capable of dealing with HWH jack system problems, so there's that. What I DO know is that there's no one I can call in my area I can trust to do knowledgeable repairs on my HWH RV system.

"Take it to a dealer", you might say. Sure - and be ready for them to park it out on the "Back 40" for 3 months, then put their minimum-wage teen-age wonder with his power driver on it, and then, STILL, screw it up. Not happening.

I don't call "GM or Ford" for service issues because AUTOMOTIVE dealers are EXPECTED and REQUIRED by manufacturers to take care of problems. Comparing the automobile industry to the RV industry is apples to oranges, and YOU KNOW THAT. Once an RV leaves the factory, it's on it's own, maintenance-wise - FACT.

Your attempts to paint RV owners as clueless and helpless are less than helpful. Many of us know a lot more about our own RVs than dealers do, and trying to get any technical or service help from dealers with most of the systems in our RVs often end up a frustrating, time-consuming, and expensive dry hole.

In many instances, our only recourse with service-related issues IS to directly contact the manufacturers, and YOU know that. It's a totally different ballgame from the automotive situation.

Lastly, I've been here long enough to have seen many of your posts. I'm not sure what you think you're accomplishing here, but my impression is that your objective is to denigrate RV owners. You can guess what I think of that attitude.

Your grim narrative is not the experience I've had owning several types of RV's in different states dealing with different dealers. I think Doug is spot on. Most times it's all about how you approach things.

dougrainer wrote:
YOU CALL GM OR FORD AND ATTEMPT TO DIAGNOSIS YOUR VEHICLE OVER THE PHONE AND GET PARTS. REPORT BACK. HWH IS NOT IN THE BUSINESS TO TELL RETAIL CUSTOMERS HOW TO FIX AND TO SELL PARTS. THEY DO THAT AS A CONVIENANCE. PEOPLE LIKE YOU MAKE PROFESSIONALS LIKE ME HAVE TO WAIT FOR PHONE TIME. Doug

"professionals like you...right" Little hubris going on, do we?

I don't know you, and I have no way to know if you're capable of dealing with HWH jack system problems, so there's that. What I DO know is that there's no one I can call in my area I can trust to do knowledgeable repairs on my HWH RV system.

"Take it to a dealer", you might say. Sure - and be ready for them to park it out on the "Back 40" for 3 months, then put their minimum-wage teen-age wonder with his power driver on it, and then, STILL, screw it up. Not happening.

I don't call "GM or Ford" for service issues because AUTOMOTIVE dealers are EXPECTED and REQUIRED by manufacturers to take care of problems. Comparing the automobile industry to the RV industry is apples to oranges, and YOU KNOW THAT. Once an RV leaves the factory, it's on it's own, maintenance-wise - FACT.

Your attempts to paint RV owners as clueless and helpless are less than helpful. Many of us know a lot more about our own RVs than dealers do, and trying to get any technical or service help from dealers with most of the systems in our RVs often end up a frustrating, time-consuming, and expensive dry hole.

In many instances, our only recourse with service-related issues IS to directly contact the manufacturers, and YOU know that. It's a totally different ballgame from the automotive situation.

Lastly, I've been here long enough to have seen many of your posts. I'm not sure what you think you're accomplishing here, but my impression is that your objective is to denigrate RV owners. You can guess what I think of that attitude.

I have to agree with Doug on this one. Most manufacturers rely on their dealers for service issues.

IMO HWH would be doing themselves a favor if they said so.

Sure we all want to talk to the people who built the product but the reality is, unless they decide to dedicate the proper resources to doing so it actually can backfire badly - and this thread just confirms that.

Racklefratz wrote:

dougrainer wrote:
People call and have no idea what year model they have or what HWH system they have and it takes time for the phone tech to wade thru and slowly get that info.

Yeah, right, let's get the pity-party going for HWH....Right.

I needed to contact someone there to figure out what I needed to fix the leaking HWH pump system in our Tiffin Bus, and it took THREE DAMNED MONTHS for anyone to finally return my call. And YOU try to justify THAT kind of "customer service"???? C'MON, MAAANNNN.

YOU CALL GM OR FORD AND ATTEMPT TO DIAGNOSIS YOUR VEHICLE OVER THE PHONE AND GET PARTS. REPORT BACK. HWH IS NOT IN THE BUSINESS TO TELL RETAIL CUSTOMERS HOW TO FIX AND TO SELL PARTS. THEY DO THAT AS A CONVIENANCE. PEOPLE LIKE YOU MAKE PROFESSIONALS LIKE ME HAVE TO WAIT FOR PHONE TIME. Doug

Unsubscribed from this thread.

dougrainer wrote:
People call and have no idea what year model they have or what HWH system they have and it takes time for the phone tech to wade thru and slowly get that info.

Yeah, right, let's get the pity-party going for HWH....Right.

I needed to contact someone there to figure out what I needed to fix the leaking HWH pump system in our Tiffin Bus, and it took THREE DAMNED MONTHS for anyone to finally return my call. And YOU try to justify THAT kind of "customer service"???? C'MON, MAAANNNN.

David0725 wrote:
what gets me is they don't have any problems Supplying new jacks for new rvs awhile us people that own our rvs can't use them .because our jacks don't work.

Remaining in business is the focus or every company. I would expect HWH has contracts to supply RV mfgrs. with leveling and slide mechanisms ther were signed before the pandemic. Those contracts must be their first priority if they wish to remain in business.

Every HWH leveling system made has remedies available for repair/replacement. Finding said parts is not so simple, HWH has many authorized dealers in the U.S.A., and have a listing on their website.

I just discovered my HWH slideoout does not move even though the pump runs. Diagnosing the problem and repairing same is my next goal.