Oh man. That looks really bad. The entire slide is twisted?Is that the floor peeling up in the last image?

I don't know. It looked like it. The slide will not move anymore to see. Someone from CW is supposed to pick it up tomorrow. The whole slide wall is twisted and the slide will not go in or out anymore. This MH is barely 3 weeks old. I researched and read about all the slide issues on the 2013's. I guess I was hoping it would not happen to us. This is really BAD!

Looks real bad and if you purchased it from camping world then I would ask for a new one, or tell the to scrap the deal. Most places if you have less than 30 days you have time on your side, I sure would not accept that back. The slide has to be removed then they will have to replace the floor and do not settle for them to patch the laminate. everything will have to be removed to redo the floor. Let us know how it turns out.

If that last pic is a slide its probably the wood wrapping to make the particle board look like real wood. The slide probably dragged and due to it not being wrapped correctly pulled off. I had our MH in for the same thing ( not wrapped correctly). Just plain lazy work and lack of quality control. The slides ... I feel your pain !! Make sure you start documenting all your repairs. They might come in handy down the line. Quick question, was the motor home level with jacks down when this happened.

et2 wrote:If that last pic is a slide its probably the wood wrapping to make the particle board look like real wood. The slide probably dragged and due to it not being wrapped correctly pulled off. I had our MH in for the same thing ( not wrapped correctly). Just plain lazy work and lack of quality control. The slides ... I feel your pain !! Make sure you start documenting all your repairs. They might come in handy down the line. Quick question, was the motor home level with jacks down when this happened.Yes. level and on the jacks. The concern I have now is the when we saw it on the CW lot, it was in about the most unlevel place it could be and not on the jacks, The slides were out and I know they put them in without the unit being on the jacks. I already noted that some metal shavings were coming off of the top rear slide gear rail, but no one at camping world or Thor seemed to think it was a problem. Now they have a major disaster on their hands.

I was an IDIOT for buying a Thor Palazzo!!! | Good Sam Community

93mastercraft
Explorer
Feb 08, 2014
I just wanted to write a quick update. I am still waiting on Thor. Apparently there is some paper work that needs to happen before they can give me a firm date. I have been told this Palazzo has been built. It is a matter of getting it to Thor's service center. Nothing has been provided to me in writing. I know the weather is not helping the situation. Thor apparently has been closed for several days during the harsh Indiana winter.

Since the OP has not come back to the thread I am going to close pending a request from OP to re open..JohnnyT Moderator
HHg_in_Austin
Explorer
Jan 27, 2014
Yeah......and I was also an idiot for buying a Four Winds Serrano.....truly a POS ! Four Winds/Thor.....hmmmmm. I was smart enough to get rid of that Serrano the first chance I got.

Hhg
93mastercraft
Explorer
Jan 27, 2014
C-Leigh Racing wrote:
Glad it is all working out for you mastercraft, it has been one ordeal for you to put up with for sure.
The CW your talking about, was it the dealer in Greensboro helping you out?.

Raleigh. They took over the old Hawley's Camping Center.
C-Leigh_Racing
Explorer
Jan 27, 2014
Glad it is all working out for you mastercraft, it has been one ordeal for you to put up with for sure.
The CW your talking about, was it the dealer in Greensboro helping you out?.
OhhWell
Explorer
Jan 27, 2014
I'll bet some executive at Thor groaned in frustration just as loudly as the OP when they found out the replacement coach got in a wreck!
bullydogs1
Explorer
Jan 26, 2014
Based upon what I see, it looks like the OP is going to made whole by Thor and CW combined...I sure hope that's how it turns out and despite many bad circumstances and just plain bad luck, it looks like there is a happy ending to this saga...that's points for both in my book which will be considered by me in the future.
holstein13
Explorer
Jan 26, 2014
But the suspense is killing me. It's a real cliffhanger.
1SG
Explorer
Jan 26, 2014
I am very glad for you. When making a major purchase such as a motorhome and then having the major difficulties you encountered with your purchase it is very encouraging to know that both the manufacturer (Thor) and the distributer/dealer (Camping World) have backed their integrity by replacing the defective product. This both satisfies you and the buying public, their future customers.

I have followed this post for a while now and I believe that you have used a level head and received a gratifying response.

Job well done by all parties involved.

Paul
93mastercraft
Explorer
Jan 25, 2014
alemar wrote:
Congratulations!!!
Glad that Thor & CW are helping you through this dilemma. Please give us an update after you receive your new coach.
I think going to the factory is a fantastic idea (if Thor is paying for your trip).

Safe travels to you!

Alex

The Thor South East District Sales Manager and our local CW GM have bent over backwards in every direction to help us. This has been a VERY difficult situation for everyone involved. We thought this fiasco was about to come to a close this week. However this could be a blessing in disguise.
alemar
Explorer
Jan 25, 2014
Congratulations!!!
Glad that Thor & CW are helping you through this dilemma. Please give us an update after you receive your new coach.
I think going to the factory is a fantastic idea (if Thor is paying for your trip).

Safe travels to you!

Alex