et2, we have gone over the manual a number of times, it's a little vague when talking about the ice maker. The water line under the kitchen sink, that appears to go towards the fridge, has an open/close toggle on the cold line. It had a 't' connector on it that one went up to the sink for instant cold water while the other half went towards the fridge (behind the cabinets of course, so I'm guessing again). I removed the cold water dispenser and added a lotion dispenser on the sink. When I did this, I changed the 't' connector to a straight line one. There is water flow going somewhere, maybe to the cooling aspects of the fridge? We have tried leaving the ice maker arm up, for one trip, then down for the next trip, still nothing happened. Its so frustrating to know I have an ice maker but still have to buy bags of ice. :h Thanks for your help!!