tropical36 wrote:
...I have no brand loyalty with anything or anyone and it's apparent that they don't have any loyalty to their long term customers, either.
i’m curious as to how you would describe loyalty to long term customers? we’ve been state farm customers since 1970 and my folks had their auto insurance with SF for as long as i can recall. when i call i get a human in my agent’s office; my email queries are answered; the few claims we’ve had over the years have been handled quickly and fairly. what more can you ask?