Ok, I do understand excitement and the need to Shout but that has passed so if you want an answer I recommend using the proper case and not shouting.
We need to know the jack maker and model.. Or a photo of the controls
I've worked with both Power Gear and HWH diffeent models. I really liked the HWH I worked with.. no way for it to not retract though I did have to "Assist" it a bit (Valves were manual)
There is one other system too
Some systems have manual retract valves. soem do not. Mine do not, at this time, but will when I do the upgrade hopefully later this year.