Forum Discussion
ksg5000
Mar 24, 2016Explorer
The most common problem with Kwikee step problems is associated with low battery or corroded ground wire. Either will contribute to low power situation and your steps won't work or act weird. That's a good place to start .. check the ground wire underneath the step - it's exposed and tend to get corroded.
If those check out then I would see if the steps are binding. The motor has a swing arm which connects to the steps. You can disconnect that swing arm by removing a cotter pin and 1/4" round bar - once free the step should swing freely (good time to lubricate the step). If the step swings freely - leave the step disconnected and have someone open/close the door and see if the swing arm moves with the movement. If you hear the motor hum but the swing arm doesn't move then chances are you have a busted gear. If you hear nothing then it's either a motor issue or maybe a fuse.
Kwikee used to have a good diagnostic pdf on their website - but they got bought and I am unsure if new owners maintained any of that info.
If those check out then I would see if the steps are binding. The motor has a swing arm which connects to the steps. You can disconnect that swing arm by removing a cotter pin and 1/4" round bar - once free the step should swing freely (good time to lubricate the step). If the step swings freely - leave the step disconnected and have someone open/close the door and see if the swing arm moves with the movement. If you hear the motor hum but the swing arm doesn't move then chances are you have a busted gear. If you hear nothing then it's either a motor issue or maybe a fuse.
Kwikee used to have a good diagnostic pdf on their website - but they got bought and I am unsure if new owners maintained any of that info.
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