The steps on my 99 Dutch Start DP 3865 just quit working. They just hang loose and you can push them in and they fall back.The motor was humming continually and I couldn't shut it off. I taped the motor with a hammer etc but nothing.I tried the chassis disconnect and a fuse labeled steps (might have been the step lights). I finally cut a wire to the motor to shut it down. Any ideas or do I have to replace the whole mechanism? thanksChris

Maybe it didn't know the words....LOL (it's an old joke)Sounds like a broken gear or shaft. Motor is trying but can't move due to jammed parts so it hums. I bet if you are able to take the drive system apart you will find broken parts in the casing.

I had to replace the linkage when mine did that. Easy do it yourself job. Nothing is cheap on those steps.Jim

Any recommendations on where to get parts? I remember reading on here that it is drive system for electric windows?TksChris

May be linkage or gears. (Not connected) When the steps move full in or full out, the controller reads the increased load on the motor and turns the motor off. If it hums the motor is still trying to move the steps.Step troubleshooting is here. Kwikee step troubleshootingAnother source here: Tech infoIf you need to replace the motor, search the forum I've seen posts where an auto elec. window motor is the same as the step motor and more economical. look here-Replacement step motors

hooligan wrote:May be linkage or gears. (Not connected) When the steps move full in or full out, the controller reads the increased load on the motor and turns the motor off. If it hums the motor is still trying to move the steps.Step troubleshooting is here. Kwikee step troubleshootingAnother source here: Tech infoIf you need to replace the motor, search the forum I've seen posts where an auto elec. window motor is the same as the step motor and more economical. look here-Replacement step motorsThanks for the links and I'm hoping its the linkage as well, it seems they are around $50-$60 on ebay. Guess I've got some work to do (again).ThanksChris

Kwikee steps humming | Good Sam Community

14 Replies

hooligan
Explorer
Jul 24, 2013
May be linkage or gears. (Not connected) When the steps move full in or full out, the controller reads the increased load on the motor and turns the motor off. If it hums the motor is still trying to move the steps.
Step troubleshooting is here. Kwikee step troubleshooting

Another source here: Tech info

If you need to replace the motor, search the forum I've seen posts where an auto elec. window motor is the same as the step motor and more economical. look here-
Replacement step motors
cvbdsl
Explorer
Jul 24, 2013
Any recommendations on where to get parts? I remember reading on here that it is drive system for electric windows?

Tks

Chris
camperkids1025
Explorer
Jul 24, 2013
I had to replace the linkage when mine did that. Easy do it yourself job. Nothing is cheap on those steps.Jim
the_bear_II
Explorer
Jul 24, 2013
Maybe it didn't know the words....LOL (it's an old joke)

Sounds like a broken gear or shaft. Motor is trying but can't move due to jammed parts so it hums. I bet if you are able to take the drive system apart you will find broken parts in the casing.

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Kwikee steps humming

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