Labor time guide for rv repairs??
I have an extended warranty that is arguing with the repair shop on hours to replace an alternator on a 2006 coachman cross country. It's a Cummins isb motor. They are only willing to pay 1.4 hrs vs...
Forum Discussion
randallb wrote:
You did not have to buy this extended warranty. You chose to. First you expect the repair facility to eat the difference and then when they will not work for free you bad mouth the extended warranty company. The EWC sold you a product and you did not bother to read the terms and conditions of the contract. You should bad mouth yourself for buying the extended warranty and possibly the seller of the contract, they most likely misled you, but the extended warranty company has fulfilled their contractual obligations.
I still am absolutely amazed when someone expects a repair facility to give them a substantial discount on an extended warranty repair when that repair facility had nothing to do with the sale of the extended warranty. It makes it easy to understand why the RV owner purchased the EWC.
Randy
All of that is fine but it still does not excuse the EWC from returning a customer's call or explaining the refusal, rather than a blanket statement that "we won't pay to fix your repair."
The company deserves a bad review just on their customer service response.
