levelers

Based on all the glowing remarks I read about the Big Foot leveling system and their support they provide to their customers I purchased a Platinum system when the company had a sale on them. I searched around within an approximate area of 3-4 hundred miles of where I live here in California for a shop to install the Bigfoot. Most. shops seemed very unfamiliar with the system but would quote me a price of $2-3 thousand for installation and it would take from 2-4 weeks to install. With this in mind, I decided to install it myself. After the initial back and forth of ordering and waiting for shipping of the BF system, it arrived and I was in the process of installing the unit that I noticed things weren't matching up the way they were supposed to and I reached out to BF with a phone call. Well after a few days and not receiving a call back I called BF again and was promised a call back which never happened. This went on for a total of 4+ months with wrong parts being sent and calls not being returned and no one claiming to be in charge who would look into helping me with my problems. Eventually I was reaching the end of my installation when I found out that BF sent me the wrong length hydraulic lines and being totally fed up with. it all, I went to a local shop that produced custom length hoses and spent $165 for the right length hoses rather than deal with BF and wait three weeks for shipment. Are they a reputable company to deal with? Absolutely not! It is a family owned and operated business and no one wants to own up to mistakes and they get away with it. Is it a good product? I have had continuous issues with the system related to parts failures and not with the installation. As a matter of fact, the installation has not been an issue at all.