You misunderstood what Carefree told you. That particular awning and parts are NOT out of Stock. They discontinued the awning and all parts over 10 years ago. The only part available is the awning fabric, which is the same fabric type they still build. The only real solution is to replace the complete awning and fill in the screw mount holes for the arms on the slide out flange. If damage and insurance is paying, they replace the awning with current style AND install a new window awning since your model doubles as both and pay to have the old holes filled in and painted. Doug