Mfg. (new vehicle) warranty question
Hi all, For a while now, I have been having this question on my mind regarding the warranties offered in the RV industry. It is a general question, not specific to one manufacturer or another, and ...
Forum Discussion
Thank you all for your responses and (definitive) answers.
I too, was under the impression (since I haven’t found any written statement in any published documents stipulating so) that the chassis warranty begins on the day of the new unit purchase. It is only logical and reasonable that it is done in this manner, I think.
Although have been an RV owner for a long time, this was the first time I was involved in a new unit purchase, and my long held theory was put to the test right away. On the one hand the dealer says they can’t do anything about the chassis warranty services, on the other the chassis mfg. (GM) says they honor their warranty according to the vehicle records in their system (which shows 05/03/2019).
If what you guys said - and what I believed - was right, then my case can only be an aberration - that some steps or sale paperwork was missed between the two manufacturers. After all, GM could not have known when their chassis were sold as new to the end customers without being informed by the RV maker. In other words, that GM being informed and reset the warranty start date for the unit I bought should be part of the (industry) standard operating procedures, and should not require my active involvement.
Or… is it? My communications with both the dealer and the RV manufacturer so far worried me some. If my case was the result of a simple, albeit innocent, snafu somewhere in the paper trail, then I imagine either the two parties would be a lot more responsive, if not fixing it outright. One other probable scenario is that the paperwork simply needs (more) time to propagate into GM’s system. Maybe 4 weeks is too soon for me to start concerning about it. Then again, given nearly everything is done electronically in real-time, this slowness in data transmission over wire is less likely nowadays.
While wait passively at the moment and see what happens, I would feel much more confident in my insistence if there is written statement somewhere to help me stand my ground. As a person who writes and negotiates contracts as part of his job for a long time, I appreciate the written words having the power over empty verbal promises any time and in any situations – especially those of any salesperson’s. Without it, I guess I can only resort to knowing what’s been done as a common industry practice. This is not a good reference for an RV owner to go by obviously.
Speaking of which, I think the RV industry as a whole is an interesting one: it is a combination of many things having a very loosely defined set of properties (you can’t say with certainty what is and is not), but transparency is definitely not one of them. At least that’s how I feel about it.
Thank you all.
I too, was under the impression (since I haven’t found any written statement in any published documents stipulating so) that the chassis warranty begins on the day of the new unit purchase. It is only logical and reasonable that it is done in this manner, I think.
Although have been an RV owner for a long time, this was the first time I was involved in a new unit purchase, and my long held theory was put to the test right away. On the one hand the dealer says they can’t do anything about the chassis warranty services, on the other the chassis mfg. (GM) says they honor their warranty according to the vehicle records in their system (which shows 05/03/2019).
If what you guys said - and what I believed - was right, then my case can only be an aberration - that some steps or sale paperwork was missed between the two manufacturers. After all, GM could not have known when their chassis were sold as new to the end customers without being informed by the RV maker. In other words, that GM being informed and reset the warranty start date for the unit I bought should be part of the (industry) standard operating procedures, and should not require my active involvement.
Or… is it? My communications with both the dealer and the RV manufacturer so far worried me some. If my case was the result of a simple, albeit innocent, snafu somewhere in the paper trail, then I imagine either the two parties would be a lot more responsive, if not fixing it outright. One other probable scenario is that the paperwork simply needs (more) time to propagate into GM’s system. Maybe 4 weeks is too soon for me to start concerning about it. Then again, given nearly everything is done electronically in real-time, this slowness in data transmission over wire is less likely nowadays.
While wait passively at the moment and see what happens, I would feel much more confident in my insistence if there is written statement somewhere to help me stand my ground. As a person who writes and negotiates contracts as part of his job for a long time, I appreciate the written words having the power over empty verbal promises any time and in any situations – especially those of any salesperson’s. Without it, I guess I can only resort to knowing what’s been done as a common industry practice. This is not a good reference for an RV owner to go by obviously.
Speaking of which, I think the RV industry as a whole is an interesting one: it is a combination of many things having a very loosely defined set of properties (you can’t say with certainty what is and is not), but transparency is definitely not one of them. At least that’s how I feel about it.
Thank you all.
