My Thoughts on the Palazzo

OhhWell wrote:

Effy wrote:
Unless I am missing something why are the slides a Palazzo only issue? I know other brands of small DP's use the same slide system. FR Legacy for example. Why don't they have issues? Or do they?

I might be wrong on this but I think it is because they put the Schwintek system (which was designed for small bedroom and closet slides) on a full wall slide. Their idea was to put 4 motors and rails instead of two to handle the massive slide. That didn't work out too well.

I would agree, but the FR legacy has a full wall slide and it looks like the same system.

Effy wrote:
Unless I am missing something why are the slides a Palazzo only issue? I know other brands of small DP's use the same slide system. FR Legacy for example. Why don't they have issues? Or do they?

I might be wrong on this but I think it is because they put the Schwintek system (which was designed for small bedroom and closet slides) on a full wall slide. Their idea was to put 4 motors and rails instead of two to handle the massive slide. That didn't work out too well.

Unless I am missing something why are the slides a Palazzo only issue? I know other brands of small DP's use the same slide system. FR Legacy for example. Why don't they have issues? Or do they?

I am no lawyer- by any stretch, but I would really doubt if you could win this case if you were seeking a full refund. While the unit may have issues, they can be corrected. Even if the slide failed (and BTW it would cost nowhere near $50k to fix/replace), a few facts remain. The Engine, chassis and all core components of the rig work. There may be what are considered aesthetic issues, but nothing structural or any safety issues are compromised. The OP continues to fix and even modify things to his liking. Nothing wrong with that but a lawyer would use this to pick a case apart. If you didn’t want it, why would you continually upgrade and personalize it? What you could sue for is to have the items remediated with no cost – ie – warranty which it sounds like Thor is willing to do albeit a later date at the convenience of the customer. Is any of this “right” or good business – maybe not. I totally empathize with the OP and man what a miserable experience. But I doubt you could make a case to get your money back. Another thing to consider is that the likelihood that a judge has any knowledge of the RV industry or how RV’s are manufactured, is probably pretty low. So the Judge may not “get it”. Maybe I am wrong, Like I said I am no lawyer. Hopefully Thor fixes it and makes right of the situation. Man this whole thing was handled so poorly. Wrecking one replacement – granted that’s just bad luck, but to not go over the new unit ensuring every single detail was perfect is not only bad business, it’s just stupid. Thor could have come out of this looking like a Hero. Instead they look like a zero. Ask yourselves – if Thor had made this new unit flawlessly would you perceive them in a different light? I would. Most of us expect issues unfortunately, but if we have a manufacturer willing to make things right – really right, it makes it much more palatable. It sounds like the OP can’t take off any more time to fix the unit. Nor should he. Thor should send a rep to pick it up, fix it, correctly and return it. With new warranties on all fixed items. That really seems like the right and fair thing to do.

on Edit: I had an issue with my bunk on a previous 29.1. Thor ended up replacing the whole bunk. Intead of me having to take it a dealer, they paid to have my dealer send a team and replace it at my house. I felt that was a nice thing to do. Like I said I have had nothing but positive experience with Thor. The whole Palazzo thing is a mess.

That is why the OP author should consult with a good law firm and see what can be done. To me it sounds like a law suit against Thor would be the appropriate thing to do. These big corporations are not going to give him his money back unless they are forced to by the courts.

et2 wrote:

OhhWell wrote:
I may be wrong but I don't think that anyone who can just eat $50k and call it a learning experience is in any position to understand the OP's dilemma.

So Is a $150,000 brand new MH that can't be used or expected not to be operational after warranty expiration due to structural issues is a smart decision to hold onto? When the slides stop working altogether after the warranty, repair cost for that and all the other issues could easily cost $50,000 in repairs, which would need to be done before you even take a depreciation loss ( $50,000) trying to sell it or trade it in.

et2 has it right. OP is already going to eat the loss, I am just counseling him to not waste precious time in a lost cause. Thor is not going to give him his money back because it would set a precedent they can not afford. Whether the OP can afford the loss or not doesn't matter, it's money he's already spent.

Hello?? ANYONE who purchases a new anything loses a minimum of $50k driving off the sellers lot. Slide outs, I love it, the trap for the unsuspecting consumer.

OhhWell wrote:
I may be wrong but I don't think that anyone who can just eat $50k and call it a learning experience is in any position to understand the OP's dilemma.

So Is a $150,000 brand new MH that can't be used or expected not to be operational after warranty expiration due to structural issues is a smart decision to hold onto? When the slides stop working altogether after the warranty, repair cost for that and all the other issues could easily cost $50,000 in repairs, which would need to be done before you even take a depreciation loss ( $50,000) trying to sell it or trade it in.

I may be wrong but I don't think that anyone who can just eat $50k and call it a learning experience is in any position to understand the OP's dilemma.

93mastercraft wrote:
weeks ago but did not think much about it, this is what he found.

There are small bubbles forming in the paint all over the rear of the Palazzo. After taking a closer look he said it appears that the gel coat is lifting from the fiberglass. He said the paint looks fine. However, the heat is causing the gel coat under the paint to lift. It will only be a matter of time before the paint on top chips and fails on the entire rear.

.

Wow this is horrible in my opinion, this is your 2nd Palazzo after the slide fell off the other one, both 2014 models, what I would do is get a lawyer and sue or demand your money back and end dealing with Thor..

I also noticed a 2013 Palazzo used for sale on Craigslist here in Vegas, I wonder why the owner is getting rid of it so soon ??

http://lasvegas.craigslist.org/rvd/4496115018.html