Need advice badly
My 1999 Fleetwood Discovery 34Q. Has a Onan 6500 propane generator. Having a special need child the generator must run his air machine. It stopped putting out power, so I took it the RV sales and service. They worked on it all day and told me that is either the brushes or the circuit board and they did not have the parts. They only charges for one hour labor, and suggested that I take it to Cummins.
Cummins had the Motor Home for seven days before they looked at it. At first the young service advisor said it was going to cost me an 1 1/2 hours labor, after the analysis my charge was $190., and the rotor has to be replaced and it would be about $2100 with labor and discounts. The senior service adviser jumped in and said that you must also replace the stator which changed the estimate to about $3500. I asked to speak to the mechanic that did the work and told me I definitly need both replaced rotor and stator.
Not having the money I paid the $190. for the analysis and told them I would have to think about the money for a week or so and took the MH back. I was the $190. charge is good for 30 days.
The next day I called few places to see if there was after market parts and there was none. I then called another Cummins dealer to get the part numbers on the rotor and stator and asked how much it would cost to install, thinking it may be less of an expense. I was told that they only sold parts and was good enough to give 2 names of mechanics that left cards with him that work on generators. The first guy was mobile and far away and was cheap as he wanted travel charges and was not any different than Cummins.
The second guy’s shop was not too far from me and said he would give me 10% discount on the parts as he had an account with Cummins and would also do an analysis. It wound up it was not the circuit board, the brushes, rotor or the stator. It was a voltage regulator, it was replaced at the cost of $650. Cummins said they would give me my $190 back but I want more. I can stop my AMEX charge. They tried to rip me off.
What would you do???
Cummins had the Motor Home for seven days before they looked at it. At first the young service advisor said it was going to cost me an 1 1/2 hours labor, after the analysis my charge was $190., and the rotor has to be replaced and it would be about $2100 with labor and discounts. The senior service adviser jumped in and said that you must also replace the stator which changed the estimate to about $3500. I asked to speak to the mechanic that did the work and told me I definitly need both replaced rotor and stator.
Not having the money I paid the $190. for the analysis and told them I would have to think about the money for a week or so and took the MH back. I was the $190. charge is good for 30 days.
The next day I called few places to see if there was after market parts and there was none. I then called another Cummins dealer to get the part numbers on the rotor and stator and asked how much it would cost to install, thinking it may be less of an expense. I was told that they only sold parts and was good enough to give 2 names of mechanics that left cards with him that work on generators. The first guy was mobile and far away and was cheap as he wanted travel charges and was not any different than Cummins.
The second guy’s shop was not too far from me and said he would give me 10% discount on the parts as he had an account with Cummins and would also do an analysis. It wound up it was not the circuit board, the brushes, rotor or the stator. It was a voltage regulator, it was replaced at the cost of $650. Cummins said they would give me my $190 back but I want more. I can stop my AMEX charge. They tried to rip me off.
What would you do???
