Forum Discussion
dougrainer
May 20, 2013Nomad
The procedure is this.
1. Take it to a Norcold auth service center.
2. They will check for leaking ammonia and if NO obvious leaks will bypass the Recall control for 24 hours and check performance of the refer.
3. IF the refer performs to spec, Norcold will replace the recall box AND the tech is supposed to replace the Thermosensor also and Norcold will pay the labor to replace the kit and pay for the kit
4. The customer is out the .5 to 1.0 hour check out fee to verify the condition of the refer. We charge .5 hour check out fee.
5. IF the refer does NOT perform to spec on the initial check out, then WE charge another .5 to go into more detail and find out what the problem is. IF the problem turns out to be a Defective Cooling unit, we stop and advise the customer. NEW Cooling units from Norcold come with the recall kit.
6. If it is NOT a cooling unit problem but something else, the customer can then opt to pay and have us fix the operational problem.
7. Norcold will NOT under any circumstance allow a customer to replace the recall box or advise to bypass a tripped box. Doug
1. Take it to a Norcold auth service center.
2. They will check for leaking ammonia and if NO obvious leaks will bypass the Recall control for 24 hours and check performance of the refer.
3. IF the refer performs to spec, Norcold will replace the recall box AND the tech is supposed to replace the Thermosensor also and Norcold will pay the labor to replace the kit and pay for the kit
4. The customer is out the .5 to 1.0 hour check out fee to verify the condition of the refer. We charge .5 hour check out fee.
5. IF the refer does NOT perform to spec on the initial check out, then WE charge another .5 to go into more detail and find out what the problem is. IF the problem turns out to be a Defective Cooling unit, we stop and advise the customer. NEW Cooling units from Norcold come with the recall kit.
6. If it is NOT a cooling unit problem but something else, the customer can then opt to pay and have us fix the operational problem.
7. Norcold will NOT under any circumstance allow a customer to replace the recall box or advise to bypass a tripped box. Doug
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