I doubt there are Thor employees on this site. Maybe I am wrong but it's run by GS who owns CW so...
In any event, I apologize for my initial post, after re-reading your post I understand I was out of line and jumped the gun on a troll assumption. Please try and understand that usually when we see a post like that from a brand new member on an issue that's a year old, it's a sign of a troll trying to slander a brand or dealer. From your last post this is likely how CW and Thor view it as well. I have no affiliation with either.
I am sorry for my snarky reply to your post.
I do empathize with your situation and it seems that you have tried to work it out via Thor, the dealer and Ford and I hope you come to a satisfactory conclusion.
In any event, welcome to the forum and I hope you stick around. Lots of folks on here are a wealth of knowledge and you can stand to learn a lot.