Not Happy witn new Tiffin

All new coaches have manufacturing issues. You are not immune if you buy an expensive coach. The difference is how well the factory supports it's products. This is where the Tiffins, Newmars, etc. shine. I ran into a guy in Shreveport on my winter trip that was on his third trip back to Red Bay to have stuff fixed. He had been trying to get it back to California for a month.

Certainly, being around this forum, you did not go into the purchase of a new coach expecting zero problems. Read the thread Control Your Expectations.

jplante4

I know all about new RV issues as this is my 4th, The issue i have is not having any schematics on the system, wouldn't you think that would be a priority when you putting units out there, Even your own tech should have them so he can answer question, dealer techs are trying thier best but can't get answers.

J

Maybe Doug on this forum who works at a Tiffin dealer can help you shed more light..he is an expert, plain and simple...I'd also check out Spyder on the web, maybe there is some documentation available...Even my Entegra had issues on delivery and one got taken care of immediately and one I had to get a tech but they stood behind the coach.

On The Spyder system when you have a complete fault/failure.
1. You pull the Spyder Module and verify that the 12 volt feed and Ground is tight and secure
2. You also verify that the regular 14 gauge wiring connectors are tight and secure
3. Depending on the type fault, you may have to replace ALL the 4 pin Spyder connectors on each wall touchpad and at the Main Spyder module board. Bad Crimps by Tiffin on a few can cause failure on others.
4. On a Spyder system. IF the complete system fails, you can take just 1 wall module to the main control and plug it in and the Components that the touch pad controls will operate IF the main Control module is GOOD. If it does NOT and you have 12 volt and Ground to the Main Module, then the Main Module needs replaced. That will have to be thru Tiffin as Tiffin must have the Main Module programmed for the various channels that the wall touch pads control. Dealerships cannot do this. Only Tiffin can do it.
5. Sorry to hear you have this type failure, but this just goes to show, that the Manufacturer and the Phone support are NOT God almighty and have all the answers.
6. As to wiring schematics for a Spyder system. None are really needed. All you need is 12 volts and ground to the main module. ALL control between the various wall touch pads is done thru the 4 wire connector harness from each wall module to the Main control module. That is why removing 1 or 2 wall modules from the wall and connecting direct to the Main module will yield what and where the fault is.
7. Maybe the OP will state in detail what the failure was. IF he meant NOTHING on the Spyder system worked at all, then the Main module is suspect as long as the Power is there.
8. I personally would like to have the Main module pulled and when it fails see if the 12 volt and/or Ground is gone. I also would run a temp 12 volt and ground to the module and see if the failure stopped. Doug

On The Spyder system when you have a complete fault/failure.
1. You pull the Spyder Module and verify that the 12 volt feed and Ground is tight and secure
2. You also verify that the regular 14 gauge wiring connectors are tight and secure
3. Depending on the type fault, you may have to replace ALL the 4 pin Spyder connectors on each wall touchpad and at the Main Spyder module board. Bad Crimps by Tiffin on a few can cause failure on others.
4. On a Spyder system. IF the complete system fails, you can take just 1 wall module to the main control and plug it in and the Components that the touch pad controls will operate IF the main Control module is GOOD. If it does NOT and you have 12 volt and Ground to the Main Module, then the Main Module needs replaced. That will have to be thru Tiffin as Tiffin must have the Main Module programmed for the various channels that the wall touch pads control. Dealerships cannot do this. Only Tiffin can do it.
5. Sorry to hear you have this type failure, but this just goes to show, that the Manufacturer and the Phone support are NOT God almighty and have all the answers.
6. As to wiring schematics for a Spyder system. None are really needed. All you need is 12 volts and ground to the main module. ALL control between the various wall touch pads is done thru the 4 wire connector harness from each wall module to the Main control module. That is why removing 1 or 2 wall modules from the wall and connecting direct to the Main module will yield what and where the fault is.
7. Maybe the OP will state in detail what the failure was. IF he meant NOTHING on the Spyder system worked at all, then the Main module is suspect as long as the Power is there.
8. I personally would like to have the Main module pulled and when it fails see if the 12 volt and/or Ground is gone. I also would run a temp 12 volt and ground to the module and see if the failure stopped. Doug





Thanks for your input Doug, it all sounds reasonable to me. . Its in the hands of dealer and their electrical tech. I was told they had a few calls with Tiffen and got no where so they called spyder and got no where..

The tech said one issue hes having was after it sits over night it works fine and everything checks out, it did it both times so its hard to track it. I think its a heat issue, It was cleared by the time they started working on it this morning,


Thanks again Doug, I will pass to dealer one Monday , they are suppose to call me back

Okay, I have a Phaeton and have had issues. But the factory has fixed them all. New coaches have problems, what is different is Bob Tiffin. You may have called him direct before posting derogatory comments. Tiffin builds lots of coaches and they may have problems, but so does every other manufacturer, just surf this site and you will find problems with every manufacturer.
Call Bob and he will make sure you are happy, guaranteed.

Tntman wrote:
Okay, I have a Phaeton and have had issues. But the factory has fixed them all. New coaches have problems, what is different is Bob Tiffin. You may have called him direct before posting derogatory comments. Tiffin builds lots of coaches and they may have problems, but so does every other manufacturer, just surf this site and you will find problems with every manufacturer.
Call Bob and he will make sure you are happy, guaranteed.

Sorry, Bob Tiffin cannot make his unit operate at this time. Bob will PAY to get it fixed, but he himself does not have the knowledge to fix his problem. Calling Bob will not get it fixed right now. Now, Bob has the authority to send one of their Roving Technicians to the dealership to help expedite the repair. The OP should call Bob first thing Monday, and let him know the extent of the problem. Bob can then direct his people to expedite the help and parts needed. Doug

Should you need a contact at Spyder Controls, I would recommend Curtis Letniak, Direct toll free (866) 919-9092, direct (403) 782-9738

He is the one that does their very informative videos such as the following two:
Power Management Module
Spyder Controls Basics

I give you Tiffin Owners credit for loyalty. They are a nice coach but not without problems and when you spend weeks ar Red Bay you still are defending the brand.

BobGed wrote:

Spyder Controls Basics

Bob, thanks for posting but after 7 minutes of watching it confirmed why I'll never own a coach with a multiplex control system...way too many problems that can be very hard to find and expensive to repair/replace.
After watching for 7 minutes, YOU DO NOT NEED ANY DIAGRAMS specific to your rig.

OP, I think you are handling this well having bought a new rig and having a planned trip about to be ruined because no one knows how to trouble shoot this complex system that based on the above video has been around since 2015...not new to your 2018 rig. A good tech willing to watch/understand the above two video can probably solve your problem with Doug's trouble shooting guide above.

As usual Doug has given you the best trouble shooting help for free.

Intermittent problems are the worst to solve and at least your dealer seems to be trying to get it fixed so you can get on the road. Tiffin needs to send someone who knows the Spyder system so your vacation is not ruined.