ps.. Butch Williams is at Fountain RV in Lakeland, FL.
We also use Alliance Coach in Wildwood FL.
No need to go to the factory as most things that go wrong are after market or can be repaired locally.
We use Fountain RV or Alliance Coach for most things not engine or chassis related. For engine stuff we use Cummins. For transmission we either use Cummins or Allison. Caterpillar has a service center in Spartanburg SC. For chassis work (shocks, air bags, suspension, brakes, alignment) we use Tampa Spring in Tampa or Ocala FL. For tires we use Olin Mott in Tampa or Pro Tire in Denton TX. We went to HWH (leveling issues) in Moscow IA and they have a service center. Great service. Another great source for parts is Kevin Waite in Oregon. He is a former CC employee. He will locate and ship parts. His contact information you can find on the CC Yahoo Group site.