I'm with Dennis, bought our first diesel pusher from them back in Feb. I did just what Dennis said, asked for pictures of certain things and spent a lot of time on the phone with the sales man. Had him go out and take more pics for based on what we talked about. I live about 5 hours from Houston so it wasn't a big deal to drive down. When we got there the coach was waiting on us, and it was just how explained over the phone. In better shape really... Very pleased with out service there.