Forum Discussion
msturtz
Oct 18, 2019Explorer
We had a Jayco towable and were very happy with it. The quality was good and we used it a lot. We made the mistake of purchasing a Jayco Motorized without really considering other brands. Jayco's motorized units are much more expensive than other comparable units. The mistake we made is in assuming that the quality carried over from their towable units. Worse yet their customer service was a complete disaster.
Here is the bottom line from our experience from purchasing multiple RVS. Regardless of the brand pay for a complete pre-purchase inspection. It should cost between $400 - $800. Make the purchase contingent on the inspection. Don’t warn the RV seller or dealer that you are having a formal pre-purchase inspection. After you have an agreed price and deal but before you sign or take final delivery tell them you need to have a day with the unit to measure the drawers and other things for ordering anti-skid mats and other things for the unit. You can tell them that you need a weight from a certified scale with all the tanks full that way they will fill the water tanks and have all the plumbing working for your inspection. You can insist on this. Many units are overweight before you even load your stuff!
Get everything in writing period. Don’t pay any attention to anything anyone tells you that isn’t in writing. If someone tells promises something verbally follow up with an email to that person confirming the contemporaneous conversation. Finally, expect that the unit you like – regardless of manufacturer – will have flaws such as loose screws, water leaks, broken drawers, malfunctioning equipment, incorrectly installed or wired components. Don’t get discouraged this is all normal for hand built units as complex as RVs. The independent pre-purchase inspection gives you leverage to ensure that everything is the way you expect and or get commitments from the seller as to timeframes as to when you will actually be able to use the unit. Alternatively, you may chose to tell the seller that you will finalize the deal and take delivery after the list of items has been fixed. That way you are not paying for a unit that you can’t use and its stuck in the shop for months on end because they have no motivation to get it fixed quickly. The RV dealers don’t fix RVs that have problems when they are sitting on their lot for sale. They wait for them to be sold and then they fix the defects.
Our current unit spent a lot of time in the shop in the first two years (Not a Jayco!) but now that everything is fixed we are happy with it.
Here is the bottom line from our experience from purchasing multiple RVS. Regardless of the brand pay for a complete pre-purchase inspection. It should cost between $400 - $800. Make the purchase contingent on the inspection. Don’t warn the RV seller or dealer that you are having a formal pre-purchase inspection. After you have an agreed price and deal but before you sign or take final delivery tell them you need to have a day with the unit to measure the drawers and other things for ordering anti-skid mats and other things for the unit. You can tell them that you need a weight from a certified scale with all the tanks full that way they will fill the water tanks and have all the plumbing working for your inspection. You can insist on this. Many units are overweight before you even load your stuff!
Get everything in writing period. Don’t pay any attention to anything anyone tells you that isn’t in writing. If someone tells promises something verbally follow up with an email to that person confirming the contemporaneous conversation. Finally, expect that the unit you like – regardless of manufacturer – will have flaws such as loose screws, water leaks, broken drawers, malfunctioning equipment, incorrectly installed or wired components. Don’t get discouraged this is all normal for hand built units as complex as RVs. The independent pre-purchase inspection gives you leverage to ensure that everything is the way you expect and or get commitments from the seller as to timeframes as to when you will actually be able to use the unit. Alternatively, you may chose to tell the seller that you will finalize the deal and take delivery after the list of items has been fixed. That way you are not paying for a unit that you can’t use and its stuck in the shop for months on end because they have no motivation to get it fixed quickly. The RV dealers don’t fix RVs that have problems when they are sitting on their lot for sale. They wait for them to be sold and then they fix the defects.
Our current unit spent a lot of time in the shop in the first two years (Not a Jayco!) but now that everything is fixed we are happy with it.
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