Roadside Assistance FAILED us after 9 years
Deeply discouraged with Good Sam from the help of our roadside assistance coverage. Being a PLATINUM Roadside Assistance member for the past 9 years we finally needed them badly.
On Sunday April 8, 2017 (yes,....SUNDAY).....our Class A engine completely shut off....while driving north on I-81 ( we now know it was the fuel pump ) and we had to coast off the hi way to a stop on the shoulder at exit 114 Christiansburg, VA.
We called Good Sam for help as we are now completely disabled. I know Good Sam tried to help, but the last phone call from them was 'I'm sorry but you are on your own as no one in your area works on Sunday's, please call 911for help'.
That's exactly what we did, the police sent a tow truck at a flat rate for a Sunday 3 hours @ time and a half. After a cost of $1400.00, one exit later (yes...ONE!) they towed us to the nearest campground and that's where we spent the night. We believe Good Sam did not want to pay that exuberant price and left that to us.
Good Sam did come to the plate the next morning (Monday) and got us a tow to the nearest Cummin's dealer ( about 18 miles ). I'm only writing this as a precaution for your travels on a Sunday. One last thing was both tow truck drivers commented that they did not like to deal with Good Sam. This has been a painful experience.
Thankyou for reading
2009 Tiffin Phaeton
37' deisel pusher towing
On Sunday April 8, 2017 (yes,....SUNDAY).....our Class A engine completely shut off....while driving north on I-81 ( we now know it was the fuel pump ) and we had to coast off the hi way to a stop on the shoulder at exit 114 Christiansburg, VA.
We called Good Sam for help as we are now completely disabled. I know Good Sam tried to help, but the last phone call from them was 'I'm sorry but you are on your own as no one in your area works on Sunday's, please call 911for help'.
That's exactly what we did, the police sent a tow truck at a flat rate for a Sunday 3 hours @ time and a half. After a cost of $1400.00, one exit later (yes...ONE!) they towed us to the nearest campground and that's where we spent the night. We believe Good Sam did not want to pay that exuberant price and left that to us.
Good Sam did come to the plate the next morning (Monday) and got us a tow to the nearest Cummin's dealer ( about 18 miles ). I'm only writing this as a precaution for your travels on a Sunday. One last thing was both tow truck drivers commented that they did not like to deal with Good Sam. This has been a painful experience.
Thankyou for reading
2009 Tiffin Phaeton
37' deisel pusher towing
