Services at nonselling dealer

Some of the best days in my RV life were when the warranty expired and I didn't have to mess with it anymore.

We have bought out of state before (Redwood 5er) and were welcomed at our hometown Dealer for warranty and maintenance. On the opposite end, we bought our current rig at Camping World, and we've been pretty much treated like subfungus from the day we made the decision. I wanted the vehicle, so I turned my cheek to the poor service and awful experience and I'm just glad I never have to return there, for any reason.

Even if you do get in to the Dealer, you really only have a 50-50 chance the work will be satisfactory. I've had good work done at the Dealer, and I've had work that was so poor I wondered what the fight was even for. 6 week wait just to get the privilege to park it on their lot so they can put it in que for next available tech, which may take 2 months. HA! The best quality work I have ever had was the work I did myself.

setraveler wrote:
What is a "mobile tech". How do they list their services, region, state etc. How do you know they do authorized warranty work? How do you know they are trained and certified on the units-accessory-etc. First time I heard of them. Note was once Warranty Manager for major outdoor products Corp, so did see both sides of w issues... but at one time RV was one of worst going, more so when you find a $100K investment treated like a 20 year old used car. We will be making perm move so this is big deal.. probably should check to see if mfg reps in area we move? But find mobile tech in interesting..
Any details of such would be great, who, how and when type stuff.

mobile techs are sometimes authorized to fix appliances like suburban,dometic,norcold,onan,hwh,attwood etc but almost never the actual RV unit itself so if its a used unit u buy there is no warrenty and if its new it may be a thing a mobile tech can repair under warrenty

What is a "mobile tech". How do they list their services, region, state etc. How do you know they do authorized warranty work? How do you know they are trained and certified on the units-accessory-etc. First time I heard of them. Note was once Warranty Manager for major outdoor products Corp, so did see both sides of w issues... but at one time RV was one of worst going, more so when you find a $100K investment treated like a 20 year old used car. We will be making perm move so this is big deal.. probably should check to see if mfg reps in area we move? But find mobile tech in interesting..
Any details of such would be great, who, how and when type stuff.

My experience is use mobile techs. Much more responsive and less expensive. Many are authorized to do warranty work. My '08 with 60K miles has never been to a dealer shop.

Getting "other" dealers to fix your rig might be a hassle. Especially warranty work. My experience...only once but it worked out OK....

When brand new (2 months after purchase) we took a first big trip to Florida. A fitting under the kitchen sink somehow "let go" and could not be fixed by simply tightening anything. The carpet was soaked. So, I fabricated a drain into a pan....at least that was something...and it worked fairly well. Had to empty the pan every few hours. Of course, this happened on a Sunday morning. "Coach-net" came with the coach (1 year). I called them, long story short on their return phone call, they told me there was a dealer not 3 miles away and to get there by 9AM. I was expected. Got there...2 hours later, back on the road, the thing fixed...and never leaked again. Is that an exception "to the rule"? I have no idea.

I've always had other dealers honor warrantees!

I'd suggest you be upfront with your buying dealer and tell him you will be moving. I'm sure he won't be upset at not having to do any warranty work on your RV. :)

You might try asking him for recommendations on a dealer where you're moving.

It would be more comforting to you if after receiving you new RV you could test it out good on a few trips before traveling across the country to get the kinks out. Then don't worry about it. If you have a need enroute it'll be worked out if they know the circumstances.

A good manufacturer won't leaving you hanging. The dealers will work with you on this issue.

Think of all the full-timers out there that buy and never return to the selling dealer because they travel constantly. We were one of them. We had only one warranty issue that we needed a Newmar dealer and when we contacted one which would be on our way as we were traveling, we were easily supplied with an appt. date within the week. They ordered the part from Newmar and it was waiting for them to install when we arrived. We left the same day. We had a couple very small warranty items and we ordered parts ourselves through Newmar and changed them out ourselves.

If you're buying used then get it thoroughly checked out before purchasing. Then you'll be on your own after purchasing since you wouldn't have a warranty. Mobile RV repairmen are a very good option to use. Most RV parks will have someone they use all the time or can give you names. Relax and enjoy your move!

the trippers wrote:
Tried to get service at General RV in Draper, Ut, was asked if I had purchased RV at Generai, right after I said 'no', the service rep said 'no'.
Many RV Dealers just have too many of their own warranty issues to accept others.

unfortunately some Rv dealers treat people this way.Sometimes because there simply too busy like you said with their own sales warranty problems .We at our place try to look after everyone especially if there simply travelling through and need help.If its a local whom bought elsewhere we will fix but they wait till we have the time
its not the same as a ford or GM dealer where there compelled by contract to fix all GM vehicles

dougrainer wrote:

usersmanual wrote:
I have been involved in the RV sales and repair business since 1985
we for the most part always make money on warrenty repair but not quit at the same rate as our door rate.Sometimes we are shorted on time by a manufacturer and the next time we short the manufacturer so it all works out in the end
I have dealt with many manufacturers over the years you have to know them all to play the game

Well, I have been involved in just the DEALER SERVICE end for 37 years and I can guarantee you do not make money on warranty. Not when you add in the cost of warranty clerks and all the parts order and returns and the lower Flat Rate times involved. There is NO game. Doug

Doug please,what you may have experienced is what you did.We have always in the end as I explained earlier come out ahead in warrenty repairs.Please don't tell me what I have done or not done in this situation as you have not a clue as to who Iam and /or what RV dealership I co own with my business partner of 31 years
OK ?
thanks

Tried to get service at General RV in Draper, Ut, was asked if I had purchased RV at Generai, right after I said 'no', the service rep said 'no'.
Many RV Dealers just have too many of their own warranty issues to accept others.