Hope someone can give us help. Traveling and can't get the steps to retract like the should. Tried oiling and silicon nothing helped so far. Is there a place I'm missing? They retract just fine if someone is outside and puts the least amount of pressure on them. Thanks for your time.

There may be some dirt build up in the pivot points that's restricting the smooth operation. Try spraying the pivot points with brake cleaner and working the steps in and out. When the steps operate smoothly, give each pivot a shot of motorcycle chain lube.

Try hitting the motor with a rubber mallet or hammer. Sometimes the springs that hold the brushes against the rotors weaken or rust and tapping the motor helps seat them.I don't mean this to be a permanent solution. It might get the steps in so you can get on down the road. I just went thru this problem and this is what worked for me. I'm now getting a new motor to install.

The rubber mallet/pivot point answers aren't in my opinion, solutions to your problem. Assuming you have maintained your steps properly the solution to your problem is a new motor. In my experience and a lot of folks here on RV.NET, about 99% of Kwikee step problems are the window lift type motors failing. If USARMYCW is correct, then it's still a motor failure and if Dutch_12078 is correct, then it has most likely caused or will cause a premature motor failure.As so many here have pointed out, the living environment of the steps is one of the worst you can find. Constant wind borne dust and dirt, hurricane rain type deluges. It sucks under there and guess what, the motors were intended to be operated in a much nicer living area. If you are lucky enough to have one of the motors with a phenolic gear housing, then you can buy directly from the factory, if you have one of the older Ford window lift motors, be sure you get the correct one. There were several different ones used after the switch from the old open Delco/Remy design until they switched to the motors with phenolic gear cases. Even within the ones with aluminum gear housings there are differences. There may be one number difference between the motor you want and a motor that looks exactly the same but may be called a high speed motor. The high speed motor will work but the electronics that control the motor weren't designed for the HS motor's draw.Search the forum for other campers problems and solutions, you'll see what I mean.

When our steps move slow or don't come in all the way, I will spray them very generously with Simple Green and operate the steps and spray even more. I will get an old tooth brush and clean the tracks and the ball bearings that I can reach. Then, I hose them down really good and they seem to work just fine.MM.

Had that problem after a small Accident,, bent things back as best I could hammered a couple other things to give better clearance and still no joy.Finally broke out the WD-40, this is a cleaner and penetrate That did the job.Then a few days later hit it with a good quality lubrication spray.

Steps not retracting all the way | Good Sam Community

LandYacht35dies
Explorer
Oct 19, 2021
wAy ... is there any additional info since 2014 ? ... my step quit - motor just making a clicking noise - and will not retract.
way2roll
Navigator II
Oct 18, 2021
cyrus799 wrote:
This is how you manually retract RV stairs if something goes wrong and you're stuck in the middle of nowhere. You can find more information here.

Cyrus, not sure if you are aware but you are responding to a thread that's 7 years old.
D_E_Bishop
Explorer
Jul 14, 2014
When our Kwikee steps were built, the lift motor was a Delco/Remy and the mechanism was completely exposed to the elements. I knew nothing about the steps and maintaining them. One day in 1999 they failed and I didn't know how simple they are to repair so I took them to a RV Service and Parts company near home. End result was the old motor was no longer available and I ended up with a very early upgrade kit designed to replace the Delco/Remy setup.

Having owned my rig less than a year and not receiving the manual or any suggestions on maintenance I didn't do any and in a few years the Ford motor failed. By this time I was a member of these forums and decided after reading several posts that I would fix the steps myself. Making this as short as possible, the idiot technician installed the clevis pin holding the operating arm to the steps in from the wrong side. It was done on a work bench and didn't seem to be a problem. Well in order to remove the pin, I had to devise my own removal tool. The biggest problem other than the fact that there wasn't room enough to drive the clevis pin out was it was impossible to get the cotter key(or pin if you so desire) out. First suggestion if you disconnect the arm to step assembly. Replace the cotter key with a hair pin clip. Saves bruised and bleeding knuckles.

My next problem was using the numbers that were provided by folks here, I went to several stores, AutoZone, NAPA and independents and no one could find an exact replacement for my motor. Even Kwikee gave me the wrong numbers. I followed the work around as described here and jury rigged a replacement. Before doing that I replaced the little plastic bumpers in the gear housing, no improvement.

The replacement started with the symptoms the OP is experiencing while we were on the road and a tech tapped it with the rubber mallet and surprise they worked for all of two days.

Finally sat down at the computer for several crossed eyed hour looking at catalog after catalog of window life motors and found what has been a very reliable and perfect lift motor. It was made by AMI and was listed for a Ford F150 Crew Cab.

The reason I'm posting this info is that I've been through several problems, most of my own making and I can now go through the trouble shooting routine in the Kwikee manual, remove the entire lift motor and gear assembly, disassemble the gear assembly, clean, lube and reinstall and put in a new motor in about 30 minutes. I researched the Series 32 steps from their original design through todays super improved Power Gear model and have every gear and motor modification date. I also have decided after using several lubricants that the highly over priced Kwiklube is the best type of lube, "If you clean and lube your steps on a regular basis". Yes it gathers dust and dirt but that is why they need regular maintenance, what it doesn't do is wash out in a rain storm. An added benifit is now I can't hear my steps operate from inside the rig. My DW watches the step when I start the engine and until she sees that the steps are stowed, the rig doesn't move.

I stand by my first post, the symptom the OP gave, "If he performed routine maintenance", is symptomatic of a failing lift motor.
Horsedoc
Explorer II
Jul 14, 2014
Just finished with this sort of issue. Steps had stood open for a few months of inactivity due to health problems of MsC. Anyway, they developed some rust on the pivots and needed to helped to open and close a few times with the help of WD40 and then some light oil. Worked fine after 'helping' them a few times.
Bill_and_Kathi
Explorer
Jul 14, 2014
Thanks to all who responded. We will see how it goes and respond when we have a solution. We appreciate your willingness to help.
mc_cc
Explorer
Jul 13, 2014
2bzy2c wrote:
Mine did the same thing. Turned out to be low voltage from the batteries. Replaced the batteries and the problem was gone.

I have definitely seen this before as a potential voltage issue.
Dan_L1
Explorer
Jul 13, 2014
Ours wouldn't retract all the way, straightened and freed up all the pivot points and it still didn't go all the way up. Turns out the linkage was worn out. Got a new replacement online, put in all back together and it works fine. Cost about $30.

Dan
Heisenberg
Explorer
Jul 12, 2014
It has been many years ... but on my previous coach with kwikee steps there were 4 plastic disks in the gear housing that were hardened. They were a dampening mechanism, it seems, which allowed the steps to park. The motor protection would take it out before it was damaged leaving the steps where binding was occurring. Someone here had the advice of soaking them in brake fluid allowing them to regain elasticity and reinstalling until new parts could be found. I never had to go back in there. Maybe this "memory" I've had can trigger someone into giving a better description of your problem.
Southwind98
Explorer
Jul 12, 2014
Check your bolts underneath, that was our problem when the steps on our motorhome wouldn't extend all the way. Which is reversed from your problem, but might be the same issue. If I remember correctly there were four bolts extending down around the motor, only three were secured. Once I replaced the fourth bolt , problem solved.
2bzy2c
Explorer II
Jul 12, 2014
Mine did the same thing. Turned out to be low voltage from the batteries. Replaced the batteries and the problem was gone.