Had my coach in for warranty work at a local RV repair facility. The shop completed the repairs and called this past Friday to say the work was done. Told the dealer I would be in on Tuesday to pick up the coach.Monday I received a call from Direct TV telling me that one of my DTV receivers had been recovered inside of a stolen vehicle and that I needed to call the local police. I checked my house and found that none of my boxes were missing. I then realized it must of come from the coach. Called the repair place and sure enough, someone had gotten inside and cut and removed all of my major electronic components including my Navron Coach Monitor, Satellite Dish controller etc. from the coach.The repair facility had placed the coach in their locked/fenced yard, and it was determined that the technician had not locked the door.My question is.... Who is responsible for paying for this? The repair facility seems to think its on my Insurance Company. Thoughts?

My thought is that you pay the insurance company for peace of mind and protection from loss. Refer the case to them and let THEM decide who is responsible.Matt B

In most cases, it is covered by your comprehensive portion of your vehicle policy. You may ask the dealer about helping with your deductible since their employee did make a mistake, either accidental or on purpose.

strudeau wrote:Had my coach in for warranty work at a local RV repair facility. The shop completed the repairs and called this past Friday to say the work was done. Told the dealer I would be in on Tuesday to pick up the coach.Monday I received a call from Direct TV telling me that one of my DTV receivers had been recovered inside of a stolen vehicle and that I needed to call the local police. I checked my house and found that none of my boxes were missing. I then realized it must of come from the coach. Called the repair place and sure enough, someone had gotten inside and cut and removed all of my major electronic components including my Navron Coach Monitor, Satellite Dish controller etc. from the coach.The repair facility had placed the coach in their locked/fenced yard, and it was determined that the technician had not locked the door.My question is.... Who is responsible for paying for this? The repair facility seems to think its on my Insurance Company. Thoughts?Obviously, the Dealer doesn't think they are responsible in any fashion, but as the above poster indicated, turn it over to your insurance carrier & let them decide.

The repair shop should have liability insurance to cover losses. But since it was a criminal activity that may be thrown into a different situation. You may have to pursue that with your insurance. You will just have to check those things out.

oldmattb wrote:My thought is that you pay the insurance company for peace of mind and protection from loss. Refer the case to them and let THEM decide who is responsible.Matt Bprecisely. in many states when the dealer accepted your vehicle for repairs and the associated temporary storage must exercise ordinary care for that vehicle. i'm sure the dealer has insurance to cover such losses but you'd be better served alerting your insurance agent and allowing he or she to handle this for you. be sure to check for damage caused by the break-in itself.

Theft from Coach while at Dealer | Good Sam Community

44 Replies

rrupert
Explorer
Nov 12, 2014
The repair shop should have liability insurance to cover losses. But since it was a criminal activity that may be thrown into a different situation. You may have to pursue that with your insurance. You will just have to check those things out.
Dakota98
Explorer
Nov 12, 2014
strudeau wrote:
Had my coach in for warranty work at a local RV repair facility. The shop completed the repairs and called this past Friday to say the work was done. Told the dealer I would be in on Tuesday to pick up the coach.

Monday I received a call from Direct TV telling me that one of my DTV receivers had been recovered inside of a stolen vehicle and that I needed to call the local police. I checked my house and found that none of my boxes were missing. I then realized it must of come from the coach. Called the repair place and sure enough, someone had gotten inside and cut and removed all of my major electronic components including my Navron Coach Monitor, Satellite Dish controller etc. from the coach.

The repair facility had placed the coach in their locked/fenced yard, and it was determined that the technician had not locked the door.

My question is.... Who is responsible for paying for this? The repair facility seems to think its on my Insurance Company. Thoughts?

Obviously, the Dealer doesn't think they are responsible in any fashion, but as the above poster indicated, turn it over to your insurance carrier & let them decide.
rgatijnet1
Explorer III
Nov 12, 2014
In most cases, it is covered by your comprehensive portion of your vehicle policy. You may ask the dealer about helping with your deductible since their employee did make a mistake, either accidental or on purpose.
oldmattb
Explorer
Nov 12, 2014
My thought is that you pay the insurance company for peace of mind and protection from loss. Refer the case to them and let THEM decide who is responsible.

Matt B

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Theft from Coach while at Dealer

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