I am sorry to hear of your troubles and damage. I have been using Blue Ox for over 20 years, and am very surprised to hear of their reaction, or should I say no reaction to your problems. I have only had one small issue with a tow bar in all these years and it was attended to very promptly. In fact I went to Blue Ox to have the baseplate fabricated and installed on our new 2014 Dodge Ram 1500 truck. They were professional and did a great job. I hope they work to make up for the failure and do the right thing for you. It is unbelievable to me that a baseplate can be ripped off a vehicle at all and to have it happen twice is phenomenal! Makes me wonder if it was installed properly with correctly rated bolts?