The jury is still out on my Thor Palazzo issues. I cannot provide an opinion right now. I am scheduled to go to Elkhart IN next month to go over my new Palazzo at the factory. I think after all that goes down as it has been planned I will be able to give a really good opinion. I know every situation is different. Mine has definitely been on the upper end of the extreme scale. I truly feel like this will be the true litmus test of Thor's customer service as a whole. Our troubles have had a ton of visibility. But one thing I have learned is throughout this whole process, nothing moves fast. You have to work with them. You cant get mad, upset or threatening. It takes persistence, a level head and facts. I think that is the common denominator when dealing with any manufacturer when you have problems.