We have owned our Mandalay since it was new. Owned a POS from Country Coach before we purchased the Mandalay. If you notice all but one owner of Thor products has been positive, has had no problem with service after the warranty, of course there are problems with ALL makes, I watched a brand new Allegro Bus have the mobile repair guy at our park almost every week for the summer, but all the bugs got worked out and he now loves the unit. I do not think I have meant a Mandalay owner that did not like his unit. So if you think the Thor motorcoach provides a good value and has a floor plan that you like, I would not hesitate.